Job Description
Job Description
n
Our client is a unique Managed Service Provide with high client satisfaction score. We are looking for individuals who can improve the client satisfaction score even more.
n
Role:
n
The Technical Support Engineer role resides within the Managed Services Practice and is responsible to provide customer-focused ICT support via telephone, ticketing systems, remote monitoring and maintenance.
n
Responsibilities:
n
n
Troubleshooting and resolving issues with end user's IT equipment†̈
n
Recommend and follow IT best practice policies and procedures†̈
n
Identify risks and opportunities arising from, or affected by, infrastructure configuration
n
Professionally and courteously answering inbound requests via phone, email or in person from customers and handling queries in accordance with established protocols†̈
n
Working within an ITIL framework for service delivery, including ticket triage and assigning ticket†̈severity, impact, and customer-specific ticket details†̈
n
Ensuring that client documentation is kept up-to-date and documentation is followed†̈
n




Keeping meticulous and transparent records of time spent on all activities and records†̈
n
Maintain and obtain professional certifications to align with business objectives†̈
n
Keeping up to date with the latest technology trends†̈
n
n
Requirements:
n
n
Industry recognised certifications (MCSA / CISCO / VMware / CCNA / CCNP)†̈
n
Previous experience in providing high levels of client service and support required†̈
n
Strong attention to detail and enthusiasm to learn†̈
n
Excellent verbal and written communication skills†̈
n
Ability to deal confidently with clients, suppliers and staff at all levels†̈
n
Highly methodical and organised approach to work†̈
n
Demonstrated ability to remain self-motivated and productive when working autonomously†̈
n
n
What is on offer:
n
n
Base Salary + Super
n
Excellent office & culture -where people enjoy their job, and always learn a lot
n
n
Other titles for this role in other organisation might be: Senior L2 Engineer, L2/L3 Engineer, Service Desk Analyst, IT Technician, Support Engineer, End User Support Engineer

📌 Technical Support Engineer (Victoria)
🏢 Appetency Recruitment Services
📍 Victoria