Job Description
Melbourne CBD
n $70,000 + Super
n Permanent Full-Time
n Hybrid Working Available
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Join a Global Organisation Where IT Makes a Difference
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We're partnering with a well established global organisation operating within the health care sector. Due to continued growth, they're looking for an Service Desk Analyst to join their Melbourne based Technology team.
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This role is ideal for someone with around 1-2 years of IT support experience who enjoys troubleshooting technical issues, delivering great customer service, and building a long term career in infrastructure and end user support.
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You'll work closely with experienced IT professionals in a collaborative environment, gaining exposure to modern technologies while supporting a large national user base.
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What You'll Be Doing
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As part of the Service Desk team, you'll be responsible for providing first line support to staff across the business, ensuring issues are resolved efficiently and professionally.
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Key responsibilities include:
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Providing Level 1 desktop and Service Desk support via phone, email, ticketing system, and face-to-face interactions
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Logging, prioritising, and managing incidents and service requests through Freshservice
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Supporting user onboarding and offboarding activities, including account creation and access management
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Administering user accounts in Active Directory and Microsoft 365
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Troubleshooting Windows, Office applications, email, hardware, and basic network connectivity issues
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Setting up and maintaining laptops, monitors, printers, and other end-user devices
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Escalating complex issues to senior engineers and infrastructure teams when required
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Assisting with system monitoring and routine operational checks
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What We're Looking For
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We're keen to speak with candidates who combine strong customer service skills with a genuine passion for technology.
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Ideally, you'll bring:
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Around 1-2 years' experience in a Service Desk, Help Desk, Desktop Support, or customer focused IT support role
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Experience supporting Windows ***** environments
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Exposure to Microsoft 365, Outlook, and Active Directory
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Experience working with ticketing systems such as Freshservice, ServiceNow, Zendesk, or Jira
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Strong troubleshooting and problem solving skills
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Excellent written and verbal communication abilities
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A positive, team oriented attitude and willingness to learn
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Essential Requirements
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Australian Citizen or Permanent Resident
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Ability to obtain a satisfactory National Police Check
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What's In It For You?
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This is an opportunity to join a supportive team that genuinely invests in developing its people.
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You'll receive:
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Ongoing mentoring from experienced IT leaders
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Exposure to enterprise technologies including Microsoft 365, Citrix, Intune, and endpoint management tools
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Explicit career progression opportunities within a larger technology function
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Hybrid working flexibility
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Modern Melbourne CBD offices close to public transport
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Stable, long term permanent employment with a globally recognised organisation
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📌 Service Desk Analyst - Level 1 (Victoria)
🏢 Aurec Human Capital Group
📍 Victoria