Step into a key scheduling and coordination role where your knack for logistics and rostering directly supports some of Australia's top hospitality venues. Join Lotus Commercial, a national leader in commercial kitchen services, and be the driving force behind smooth operations, technician scheduling, and exceptional client service.
About Lotus Commercial
For over 30 years, Lotus Commercial has been the trusted provider of specialist kitchen maintenance services to the hospitality and corporate sectors across Australia. We keep kitchens protected, compliant, and operational with services including:
Scheduled kitchen filter exchange
Comprehensive canopy and exhaust system maintenance
Air conditioning filter management
Specialist hygiene and sanitisation programs
About the Role
We're hiring a highly organised and responsive Service Scheduler & Operations Coordinator to join our busy
Melbourne
-based team. In this critical role, you'll coordinate field technicians, manage job schedules, and communicate with clients and internal teams to ensure on-time, high-quality service delivery.
This is a fast-paced scheduling role perfect for someone with a strong background in service dispatch, workforce coordination, or rostering
Key Responsibilities
Plan, assign and optimise technician schedules and daily rosters
Liaise with clients to confirm bookings (service appointments) and resolve access or timing issues
Monitor and adjust schedules in real-time to manage urgent jobs or cancellations
Communicate access instructions, service updates,



and key job details to field technicians
Work closely with service managers to ensure efficient resource allocation
Update and maintain accurate job records in Simpro
,
Excel
,
and internal systems
About You
You're a
scheduling pro
who thrives in high-volume environments. You're calm under pressure, solution-focused, and can juggle priorities without missing a beat.
Proven experience in service scheduling, dispatch coordination, or workforce planning
Skilled in tools like Simpro, CRM systems, or Excel
Strong communicator with a confident, professional approach
Detail-oriented and highly organised
Able to adapt quickly to changes and problem-solve on the go
A self-starter who takes ownership and pride in your work
This role suits someone with experience as a:
Service Coordinator
Field Service Scheduler
Workforce Planner
Operations Coordinator
Maintenance Scheduler
Technician Scheduler
Resource Planner
Service Dispatcher
Why Join Lotus Commercial?
✔ National company with a strong reputation in commercial kitchen services
✔ Fast-paced, supportive operations team
✔ Real impact: your scheduling keeps Australia's busiest kitchens running
✔ Long-term employment with
career development opportunities
in operations and service leadership
Apply Now
Ready to make a difference in a role that values precision, speed, and communication?
Apply today
with your resume and a brief cover letter outlining your experience and availability.

📌 Staff Scheduler & Service Coordinator (Melbourne)
🏢 Lotus Commercial Pty
📍 Melbourne