Job Description
Oaks Port Douglas Resort are looking for a Full-Time Front Office Supervisor who brings proven front office experience, leadership qualities, and a passion for delivering exceptional guest experiences to join the team.
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Key Responsibilities Include:
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Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
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Serve as a role model, sharing your expertise and continuously inspiring the team to achieve high standards of service.
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Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
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Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
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Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.
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Shift Details (subject to change):
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Rotating roster across Monday to Sunday
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Shift times scheduled within 7:00am to 11:00pm
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Immediate start available
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To be successful in this role you will have:
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Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
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Extensive background in the hospitality industry, ideally within a hotel or resort setting,



with a thorough understanding of guest service standards and operations.
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Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.
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Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
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Impeccable professional presentation, reflecting the high standards of the organisation.
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Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.
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To succeed in this role, you will demonstrate:
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Previous experience as a waitstaff, bartender, or all-rounder in a hospitality environment.
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A current RSA (Responsible Service of Alcohol) certification.
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A warm and approachable demeanour with a positive attitude.
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Proven experience delivering high-quality customer service.
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Professional presentation and exceptional communication skills.
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Reliability, with the ability to perform effectively in a fast-paced environment.
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Flexibility to work across a rotating roster, including weekends and public holidays
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Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

📌 Front Office Supervisor (Port Douglas)
🏢 Minorinternational
📍 Port Douglas