Job Description
As a Service Manager, you will oversee the day-to-day operations of our service department, manage staff, and ensure excellent service for both retail customers and pool service clients. You will play a key role in driving sales, maintaining high operational standards, and supporting our team of pool technicians.
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This is a full-time position based in Doncaster East.
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Key Responsibilities
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Pool Service Coordination
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Schedule and coordinate pool service jobs with technicians.
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Ensure service work is completed efficiently and to a high standard.
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Communicate with customers regarding service visits and outcomes.
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Customer Service
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Deliver exceptional customer service and build strong relationships with customers.
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Assist customers with pool and spa water testing and chemical recommendations.
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Handle enquiries, service bookings, and customer concerns professionally.
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Team Leadership
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Lead, train, and support retail staff and pool service technicians.
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Manage staff rosters and allocate daily tasks.
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Foster a positive team culture focused on service and teamwork.
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Store Operations
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Manage daily store operations to ensure smooth and effective service.
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Maintain high standards of store presentation,



merchandising, and cleanliness.
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Manage stock levels including ordering, receiving, and inventory control.
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Oversee POS transactions, cash handling, and end-of-day reconciliation.
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Monitor store performance and help achieve sales and service targets.
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Sales & Business Growth
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Drive retail sales across pool chemicals, equipment, and accessories.
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Identify opportunities to promote pool servicing, maintenance programs, and equipment upgrades.
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Support local marketing initiatives and in-store promotions.
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Safety & Compliance
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Ensure safe handling and storage of pool chemicals.
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Maintain workplace health and safety standards.
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Follow company procedures and franchise guidelines.
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Previous retail management or store management experience
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Strong leadership and team management skills
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Excellent customer service and communication skills
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Ability to manage operations, scheduling, and stock control
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Sales-driven with a focus on customer satisfaction
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Ability to work in a fast-paced and hands-on environment
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Pool industry experience is highly regarded but not essential (training provided)
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📌 Service Manager (Victoria)
🏢 swimart
📍 Victoria