Job Description
Branch Leader Scone, Muswellbrook, Denman and Merriwa
n
Posted: 31/08/2026
n
Closing Date: 14/10/2026
n
Job Type: Permanent, Full-time
n
Location: Scone
n
Job Category: Banking - Retail/Branch
n
Job Description
n
Play an important role in fostering a positive team culture, strengthening community connections, and contributing to the success of our branches.
n
Desired Skills and Experience
n
Employment Type: Full time
n
About Regional Australia Bank
n
At Regional Australia Bank, we're more than a bank — we're part of the communities we serve. As a customer-owned organisation, everything we do is driven by our customers and focused on supporting regional Australians to thrive.
n
With over 50 years of history and strong roots in regional Australia, we're proud of our local decision-making, friendly service, and genuine commitment to giving back. Whether it's supporting community events, investing locally, or helping our members achieve their goals, we're passionate about making a positive difference every day.
n
The Opportunity
n
We're on the lookout for a friendly and motivated Team Leader to support our branches across Scone, Muswellbrook, Denman and Merriwa.
n
In this hands-on role, you'll lead and support our frontline teams to deliver outstanding service to our members. You'll spend your days coaching, guiding and building capability within your team, while helping create a welcoming and supportive experience for every customer who walks through our doors.
n
Reporting to the Area Sales Manager, you'll play an important role in fostering a positive team culture, strengthening community connections, and contributing to the success of our branches.
n
What You'll Be Doing
n
n
Inspire, coach and support Customer Advisors to deliver friendly, tailored member service
n




Build team capability through regular feedback, mentoring and development planning
n
Foster a positive, inclusive team culture aligned with our values
n
Ensure compliance with all regulatory and organisational requirements
n
Support day-to-day operations, including resourcing and workload management
n
Encourage meaningful conversations that support member needs and long-term relationships
n
Handle customer queries and complaints with care and professionalism
n
Monitor and report on branch performance and activity
n
Be a visible role model who embodies our community-first approach
n
n
About You
n
You're a people-focused leader who genuinely enjoys helping others succeed. You bring warmth, energy and a commitment to great service, along with the ability to guide your team to achieve shared goals.
n
You take pride in building relationships — both within your team and across the community — and you're motivated by making a real difference in people's lives.
n
While experience in banking or financial services is welcome, it's not essential. We value candidates with experience in customer-focused roles who have demonstrated leadership, relationship-building and a commitment to delivering outstanding service. If required, support and training will be provided to help you learn our banking products, systems and processes.
n
n
Previous leadership or supervisory experience in a customer-focused role or environment
n
Strong communication skills and the ability to build trusted relationships
n
Ability to balance priorities, meet deadlines and achieve results
n
ASIC Tier II accreditation (or willingness to obtain within three months)
n
Current, unrestricted driver's licence
n
Confidence using digital systems and technology
n
Experience in a regulated customer service environment
n

📌 Branch Leader Scone, Muswellbrook, Denman And Merriwa (South Australia)
🏢 Regional Australia Bank
📍 South Australia