Job Description
Branch Leader Scone, Muswellbrook, Denman and Merriwa
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Posted: 31/08/2026
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Closing Date: 14/10/2026
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Job Type: Permanent, Full-time
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Location: Scone
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Job Category: Banking - Retail/Branch
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Job Description
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Play an important role in fostering a positive team culture, strengthening community connections, and contributing to the success of our branches.
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Desired Skills and Experience
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Employment Type: Full-time
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About Regional Australia Bank
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At Regional Australia Bank, we're more than a bank — we're part of the communities we serve. As a customer-owned organisation, everything we do is driven by our customers and focused on supporting regional Australians to thrive.
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With over 50 years of history and strong roots in regional Australia, we're proud of our local decision-making, friendly service, and genuine commitment to giving back. Whether it's supporting community events, investing locally, or helping our members achieve their goals, we're passionate about making a positive difference every day.
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The Opportunity
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We're on the lookout for a friendly and motivated Team Leader to support our branches across Scone, Muswellbrook, Denman and Merriwa.
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In this hands-on role, you'll lead and support our frontline teams to deliver outstanding service to our members. You'll spend your days coaching, guiding and building capability within your team, while helping create a welcoming and supportive experience for every customer who walks through our doors.
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Reporting to the Area Sales Manager, you'll play an important role in fostering a positive team culture, strengthening community connections, and contributing to the success of our branches.
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What You'll Be Doing
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Inspire, coach and support Customer Advisors to deliver friendly, tailored member service
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Build team capability through regular feedback, mentoring and development planning
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Foster a positive, inclusive team culture aligned with our values
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Ensure compliance with all regulatory and organisational requirements
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Support day-to-day operations, including resourcing and workload management
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Encourage meaningful conversations that support member needs and long-term relationships
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Handle customer queries and complaints with care and professionalism
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Monitor and report on branch performance and activity
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Be a visible role model who embodies our community-first approach
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About You
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You're a people-focused leader who genuinely enjoys helping others succeed. You bring warmth, energy and a commitment to great service, along with the ability to guide your team to achieve shared goals.
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You take pride in building relationships — both within your team and across the community — and you're motivated by making a real difference in people's lives.
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While experience in banking or financial services is welcome, it's not essential. We value candidates with experience in customer-focused roles who have demonstrated leadership, relationship-building and a commitment to delivering outstanding service. If required, support and training will be provided to help you learn our banking products, systems and processes.
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Previous leadership or supervisory experience in a customer-focused role or environment
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Robust communication skills and the ability to build trusted relationships
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Ability to balance priorities, meet deadlines and achieve results
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ASIC Tier II accreditation (or willingness to obtain within three months)
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Current, unrestricted driver's licence
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Confidence using digital systems and technology
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Experience in a regulated customer service environment
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📌 Branch Leader Scone, Muswellbrook, Denman And Merriwa (Canberra)
🏢 Regional Australia Bank
📍 Canberra