Job Description
Keep our hotel's front desk running smoothly through the night, deliver memorable guest experiences and grow your hospitality career - Salary package: $67,500 per annum plus 12% superannuation. - Appointment type: Full-time (37.5 hours per week), continuing position. - Lakeside Hotel & Conference Centre, Macquarie University, Wallumattagal Campus, North Ryde.
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About the Role
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We currently have an exciting opportunity for a full-time Hotel Front Desk Night Auditor to join our Hotel and Conference team. This is a great opportunity to work within a capable, close-knit team and develop your career in the hospitality industry. Reporting directly to the Front Office Manager, the Night Auditor is a key member of the hotel team responsible for the overnight operations of the hotel from 11:00 p.m. to 7:00 a.m., with shifts commencing Sunday to Thursday. Combining front-desk service with essential night-audit activities, you will support guests throughout the night, verify the accuracy of guest accounts, and reconcile and balance charges.
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Performing hotel guest check-in and check-out
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Settling accounts for early departures
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Addressing customer queries and resolving customer issues, and completing the necessary reconciliation and reports
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Conducting walkthroughs of the building to ensure it is secure, and reporting any maintenance issues
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Working alongside relevant stakeholders to deliver on shared outcomes
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If you take pride in creating and delivering memorable guest experiences, we welcome your application. The successful candidate will ideally commence as soon as possible.
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About Us
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MGSM Hotel and Conference Centre is an award-winning venue situated on the picturesque grounds of Macquarie University at North Ryde. The hotel and conference centre facilities include hotel accommodation, an à la carte restaurant, a café, and multipurpose meeting and event spaces.
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Perks of working at Lakeside Hotel & Conference Centre
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Conveniently located on Macquarie University's parkland campus, Lakeside Hotel & Conference Centre is within walking distance of Macquarie University Metro Station and Macquarie Centre.
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Complimentary Macquarie University Sport & Aquatic Centre gym access
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Bonus discounts and reward points at Campus Life operated hospitality and retail outlets
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Ongoing development and mentoring opportunities
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Generous leave entitlements, including paid parental leave
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Access to our staff wellbeing program and staff support services
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Working on a vibrant parkland campus, with a wide variety of food and beverage outlets, and general practice and hospital amenities
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Access to discounted corporate health insurance and a complimentary employee flu shot program
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About You
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You have a positive attitude, a genuine customer service focus, and the technical ability to process the nightly audit of all front office transactions. Comfortable working autonomously through overnight shifts, you enjoy solving problems as they arise and take pride in delivering memorable guest experiences.
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Selection Criteria
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Demonstrated skill and experience within a customer facing role providing excellent service to a culturally diverse customer base
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Experience in customer billing and invoice processing
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Excellent attention to detail
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Availability and capability to work autonomously across overnight shifts
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Strong time management and organisational skills
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A calm,



service-focused approach to resolving guest queries and issues
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Experience using hotel management systems (e.g., Opera) is desirable
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Pre-Employment Checks
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*** This position requires a Criminal History Check, and applicants must hold a current First Aid Certificate.
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Applicants must hold valid Australian work rights and be able to maintain those rights on an ongoing basis for this continuing appointment.
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Applications Close: Monday 21 September **** at 11:59 p.m. (AEST)
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For enquiries about the role, please contact Saad Khan at ******.
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A Place Where You Belong
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At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.
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Flexible Work
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At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising our work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page. Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation in ****, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today.

📌 Hotel Front Desk Night Auditor (New South Wales)
🏢 Macquarie University Employees, Location, Alumni
📍 New South Wales