About the position
The Executive & The Gateway currently have
an opportunity in our Guest Relations team. This position is the first point of
contact for our guests and provides friendly, personalised customer service
throughout our guests stay. Key responsibilities will include:
Maintaining guest accounts, taking reservations and assisting with guest enquiries
Having a thorough knowledge of all Hotel and Club facilities
Processing of financial transactions
Handling reservation enquiries and bookings
Check in and out of Guests
This
part-time
position will require
availability to work across a 7-day rotating roster including evenings,
weekends, and peak holiday periods including public holidays.
Certifications
required: RSA
As part of The Wests Group recruitment and assessment
process, all candidates progressing to the next stage will be required to
complete relevant due diligence and probity checks specific to the role. This
includes, but is not limited to, a Criminal History Check, reference checks,
and right to work verification via our company portal. All associated checks
and costs will be facilitated by The Wests Group.
About you
You are a team player with excellent
communication skills and the proven ability to work unsupervised if required.
You will have a strong work ethic and are reliable. With the flexibility to
work across a 7-day rotating roster, you will have previous experience in
customer service-oriented position and demonstrate robust computer literacy
skills.



Previous experience is highly desirable but not essential.
We welcome
candidates from diverse backgrounds to create a work environment where employee
differences such as gender, age, culture, disability, sexual orientation and
education are valued to reflect the diversity of the communities in which we
operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
What we offer
Being an employee of The Anchorage Hotel & Spa and The Wests Group will
give you access to just a few of the following perks and benefits:
Wellbeing:
First
Nations Cultural Leave, annual flu vaccinations, Wellbeing Leave, flexible
work options, community care leave and employee assistance programs (EAP).
Career:
Certificate
III in Hospitality, paid traineeships, and leadership programs.
Financial:
Paid
parental leave, 17.5% annual leave loading, award wages and penalty rates.
Lifestyle:
Discounted
gym membership for $25/month per month (including your partner),
discounted NIB Health Insurance, savings on Reflections Holiday Parks, and
discounted accommodation at our three hotels - The Executive, The Gateway,
and The Anchorage Hotel & Spa.
We welcome
candidates from diverse backgrounds to create a work environment where employee
differences such as gender, age, culture, disability, sexual orientation and
education are valued to reflect the diversity of the communities in which we
operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

📌 Guest Relations Attendant (New South Wales)
🏢 Wests Group
📍 New South Wales