Client Services Agent – Enquiries | Immediate Start
Dental Boutique is looking for confident, caring and commercially minded Client Services Agents to join our growing Enquiries team. This is more than a traditional call centre role. You'll often be the first person a prospective patient speaks with, so your ability to listen, build trust and deliver a warm, premium experience will be just as important as achieving strong booking results. If you have experience in dental or medical reception, premium customer service, contact centres or consultative sales, we'd love to hear from you.
About Dental Boutique
At Dental Boutique, we don't just provide dentistry, we help transform lives. With 18 clinics across Australia and New Zealand, we support patients to overcome dental anxiety, rebuild their confidence and explore treatment options through a premium, patient-focused experience.
We work with clients across:
Smile makeovers & cosmetic dentistry
General & preventative care
Full mouth rehabilitation
Sleep dentistry & anxious patients
Multi-clinic, high-growth operations
As Dental Boutique continues to grow, our Client Services team plays an essential role in creating an exceptional first impression and helping patients take the next step in their journey.
What You'll Be Doing
Responding to inbound enquiries and warm leads
Speaking with prospective patients about their concerns, goals and treatment interests
Building rapport and creating genuine patient connections
Recommending and booking the most appropriate consultation
Supporting patients to feel informed and confident about attending
Following up enquiries across phone and email
Maintaining accurate notes,



follow-up actions and records in our CRM
Managing consultation bookings across multiple clinic locations
Working toward clear service, quality and performance expectations
What We're Looking For
At least one year of experience in customer service, reception, contact centres or consultative sales
Dental or medical reception experience is highly regarded
A confident, warm and professional phone manner
Solid listening skills and the ability to communicate with empathy
Comfort working in a performance-focused environment with clear targets
Resilience, accountability and strong follow-through
Excellent organisation and attention to detail
Confidence working across CRM, booking and administrative systems
The ability to work independently while contributing to a supportive team
Dental experience is not essential. We provide structured training and ongoing coaching, but you'll need the right attitude, curiosity and commitment to delivering an exceptional patient experience.
What You'll Receive
Full-time rostered hours (including evenings and weekends)
Structured onboarding and dental education
Ongoing coaching and professional development
A supportive, performance-focused team that celebrates success
Opportunities to develop and grow as the business expands
The chance to make a genuine difference in each patient's experience
Who This Role Suits
This role would suit someone who:
Loves speaking with and helping people
Can balance empathy and service with strong commercial outcomes
Takes ownership of their work and follows through
Enjoys learning and responding to coaching
Wants to build a career within a growing, premium healthcare business

📌 Enquiries Agent (Appointment Setter) – Immediate Start (Melbourne)
🏢 Dental Boutique
📍 Melbourne