Job Description
n
Located at Sydney's Iconic Taronga Zoo
n
Casual opportunities available
n
TCSA Wages Employee Award, Guest Experience Coordinator, all-purpose rate - $***** per hour Mon to Fri (+ additional weekend/ Public Holiday and after-hours penalty rates where applicable)
n
n
Taronga Zoo Sydney is looking for experienced and motivated Guest Experience Coordinators to join our team!
n
Lead from the front at one of Australia's most recognised visitor attractions
n
Taronga Zoo welcomes more than a million guests each year. Behind every memorable guest experience is a team of passionate frontline staff, and behind those teams are Guest Experience Coordinators.
n
We're looking for confident, capable leaders who enjoy working with people, building team culture, solving problems and supporting operations in a fast-paced environment.
n
This is a hands-on leadership role. One moment you might be coaching a recent team member, the next responding to a guest issue, supporting an operational incident or helping coordinate resources during a busy school holiday period.
n
No two days are the same.
n
About the Role...
n
Guest Experience Coordinators are frontline operational leaders who balance guest experience, team leadership, safety and operational priorities in a dynamic visitor environment.
n
You will play a key role in ensuring our frontline Guest Experience Officers are supported, informed and equipped to deliver safe, enjoyable and memorable experiences for our guests.
n
Successful Coordinators remain calm under pressure, communicate clearly and can adapt quickly when priorities change.
n
n
Comply with Taronga's Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.
n




Communicate Taronga's education and conservation messages both internally and externally, ensuring all communications align with Taronga's values to inspire change in accordance with Taronga's vision and strategic pillars.
n
Work effectively as a member of a high performing team, to assist Taronga in its achievement of strategic outcomes.
n
Comply with and suggest sustainability practices in the workplace to help achieve Taronga's sustainability targets and reduce environmental impact.
n
Comply with and report any Work, Health and Safety incidents in line with Taronga's Work, Health and Safety Charter.
n
Understand and deliver procedures associated with the Taronga Emergency and Evacuation Response Plan.
n
Lead, coach and support frontline teams
n
Manage guest issues and service recovery
n
Coordinate daily operational activities across guest-facing areas
n
Support incident and emergency responses when required
n
Provide briefings and operational directions to staff
n
Maintain high standards of presentation, safety and customer service
n
Complete rostering, administration and reporting requirements
n
Work closely with operational teams across the Zoo
n
n
About You...
n
We are looking for candidates that have:
n
Key Knowledge & Experience:
n
n
Experience leading, coaching or supervising teams in a busy, customer-facing environment; supporting inexperienced and developing staff
n
Strong customer service and communication skills
n




Confidence making decisions in busy operational environments
n
Experience managing guest, customer or stakeholder concerns
n
A positive and supportive leadership style
n
Experience responding to guest complaints, operational issues and unexpected situations
n
Ability to balance guest experience, operational priorities and safety requirements
n
Experience responding to emergencies and supporting operational disruptions
n
Current NSW Driver Licence
n
Current First Aid and CPR Certificate, or willingness to obtain
n
Current paid NSW Working With Children Check, or willingness to obtain
n
Availability to work weekends, public holidays, peak visitation periods and special events
n
Ability to work regularly in outdoor environment with varying weather conditions
n
n
Our employees enjoy generous employment conditions including some of the following:
n
n
Flexible Hybrid work model - Taronga supports a blend of in-office, remote, and on-the-go workers!
n
Complimentary family and friends passes across both Taronga's Sydney & Dubbo Zoo's
n
Free onsite car parking, outside of peak periods
n
A wide range of discounts on our award winning accommodation across both sites
n
Discounted food and beverage purchases across the sites
n
Discounted Fitness Passport
n
We're a social team - there's always lots going on around the zoo that we get involved with!
n
+ more!
n
n
Taronga is an equal chance employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.
n
Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.
n
Applications Close:11:59pm Sunday 13 September ****

📌 Guest Experience Coordinator - Taronga Zoo (New South Wales)
🏢 Taronga Conservation Society Australia
📍 New South Wales