Job Description
About us
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Lake Imaging, founded in ****, has become the largest radiology provider in central and western Victoria with more than 19 clinics providing a wide range of diagnostic imaging services to the St John of God private hospitals, community-based clinics and speciality centres in Melbourne, Ballarat, Geelong, and Warrnambool.
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About the Role:
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An exciting prospect has arisen for a Clerical Lead at our Geelong sites. Reporting to the Assistant Regional Manager, the role of the Clerical Lead is to ensure effective and efficient operation of all clerical aspects of a comprehensive imaging practice.
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You will be responsible for:
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Supporting, leading, and developing the clerical team to deliver excellent patient care and customer service
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Answer the telephone and respond to patient enquiries in an efficient and sensitive manner
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Ensure patient reports are dispatched to the correct location
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Assume responsibility for the condition of equipment at the time of use and report any faults
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Participation in our rostering system and manage rosters and leave requests ensuring sufficient staff coverage
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Encouragement and support of development and education of clerical staff
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To be successful, you will have
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Demonstrated senior receptionist and/or receptionist leadership capabilities
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Demonstrated ability to engage and build effective relationships with stakeholders from diverse backgrounds
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Tech Savvy: Advanced computer literacy and ability to pick things up quickly is essential
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Service Excellence:



Deliver exceptional customer service every time
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Excellent problem-solving skills i.e. Optimise appointment slots with your analytical skills
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Strong organisational and time management skills
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Growth mindset and positive attitude: A "can-do" attitude that builds rapport with patients, staff, and professionals easily
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Why You'll Love It Here
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Strong Team Culture: Join a supportive team that values teamwork, community, and inclusivity
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Work-Life Balance: predictable work hours - no shift work
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Expert Team: Learn from an experienced team willing to share their knowledge
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Recognition Programs: Enjoy staff recognition programs and awards
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Corporate Benefits: Take advantage of being part of Integral Diagnostics, a leading Australasian radiology provider
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Fitness Passport: Access over ****+ fitness locations nationwide
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Employee Benefits: Such as paid parental leave, assistance programs, discounts to 100's of retailers, travel and on healthcare for you & your family
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Career Development: Explore fantastic opportunities to further your career with Lake Imaging
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Please note: Police check will be required for successful applicants.
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Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply_._
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_ Building a healthier world, by delivering the best health outcomes one patient _
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_ Building a healthier world, by delivering the best health outcomes one patient at a time. _

📌 Clerical Lead (Warrnambool)
🏢 IDX
📍 Warrnambool