Client Relationship Manager
Melbourne, Sydney or Adelaide | Insurance Broking | Relationship Management
An exciting opportunity for an experienced insurance broking qualified to step into a relationship-focused role within a leading national insurance network.
As Client Relationship Manager, you'll build robust relationships with brokers, understand the challenges within their businesses and demonstrate how a centralised broker support service can make their day-to-day operations easier and more efficient.
You'll own the broker relationship from the initial conversation and onboarding through to ongoing engagement, ensuring brokers are getting genuine value from the service.
Key Responsibilities
Build strong relationships with brokers across a national network
Introduce and promote the Broker Partnering service
Understand broker businesses, pain points and capacity challenges
Identify where the service can provide ongoing or temporary support
Manage brokers through engagement, onboarding and implementation




Drive ongoing utilisation and engagement with the service
Monitor broker satisfaction and regularly gather feedback
Act as a key contact and escalation point for service issues
Work with internal and external teams to deliver solutions for brokers
Identify opportunities to continually improve the broker experience
About You
We're looking for someone with a strong general insurance broking background who understands how brokerages operate and the challenges involved in servicing a portfolio.
You'll be a confident relationship builder and communicator who can quickly establish credibility with brokers, understand their needs and influence without taking an overly sales-focused approach.
Experience across business development, relationship management, broker partnerships or distribution would be highly regarded.
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📌 Client Relationship Manager (Melbourne)
🏢 Fuse Recruitment
📍 Melbourne