State-Of-The-Art Contact Centre | Defined Career Pathway for Development
Permanent Part Time Position | Flexibility on Number of Days & Hours
Free Onsite Parking | Monday to Friday
About Us
PRP Diagnostic Imaging offers a comprehensive range of imaging services, through a network of 40 practices across NSW.
We are excited to be entering the next phase of our growth and expansion plans, with additional practices opening in ****.
Guided by our HEART Values —Humanity, Excellence, Accountability, RespectandTrust— we are committed to providing outstanding care and service at every stage of the patient journey.
It is a remarkable time to join PRP, where we are committed to providing the highest quality of patient care, with a personal touch and your contribution matters in shaping the future of PRP.
Hours:
Part Time - Monday to Friday worked between 8am to 5:15pm
Location:
PRP Imaging Contact Centre located in Tuggerah
About the Position
Responsible for managing the critical first contact with our patients through inbound calls, you will provide exceptional customer service booking patients for our extensive range of imaging procedures.
Day to day you will:
Guide patients through any pre-appointment preparation requirements
Accurately manage patient information across multiple systems
Process billing with precision
Liaise with referring doctors and the PRP clinical and on-site team
Help shape and improve our systems, processes, and Contact Centre culture
Be part of a team that values collaboration, continuous learning,



and ongoing improvement.
What We Offer
To support you, we provide
Extensive initial and ongoing training and support
Explicit opportunities for career growth
Recognition and rewards for great performance
A collaborative, positive team culture
A purpose-built modern light filled space close to public transport and with free onsite parking
Spacious team breakout area with coffee, tea and snacks
Hybrid working arrangements are available upon successful completion of the probationary period.
Paid parental leave
Wellbeing leave
About You
We are looking for team members who are passionate about wanting to support our patients.
Our ideal candidate has:
Proven customer service experience in a high-volume, fast-paced environment utilising multiple systems
Outstanding interpersonal skills, with genuine compassion and empathy
A natural on the phone who thrives in a target-driven environment
Adaptable, detail-oriented, and highly accurate
Resilient, professional, and able to maintain strict confidentiality
A team player who's equally confident working autonomously
Ambitious, driven, and ready to be challenged
You must have full work rights for Australia to be considered for this position.
PRP is committed to equity diversity and inclusion.
Applications from people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQA+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.
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📌 Contact Centre Consultant - Tuggerah (Part Time) (Central Coast)
🏢 Prp Diagnostic Imaging
📍 Central Coast