Are you looking for a career change?
This role will see you as part of a team that provides support and assistance to our customers nationally and work in our National Support Hub.
You will be supported in your journey as you embark on a new customer service career that sees you contributing to your community and helping to change lives.
Are you a people person looking for a career change?
Do you love customer service but are sick of being on your feet all day / night?
Showcase your passion for customer service and problem resolution by using the experience you have gained in your previous careers.
Which is diverse, supportive and respectful
Where knowledge, ideas and enthusiasm are well received
Where your colleagues are passionate about providing exceptional service and delivery to their stakeholders
Hybrid Model - mix of working in-office and from home (after probation period)
Demonstrate your robust customer service skills and ability to adapt to change
Work in a supportive and productive team in a unique customer service role
Be part of a team taking high volume calls from our sites
Providing the correct information, tools and advice to support our customers
Deal with a range of enquires creating variety in your day
Learn about employment services and contribute to making a difference in people's lives
About you
Have strong customer service and communication skills
Have a genuine interest in people and ability to provide advice and required information
Skilled to talk to a diverse range of people
Be an active listener




Ability to build trust and rapport with our customers
A team player who has initiative, a "can-do" attitude and strong organisational ability
Empathetic and resilient
Be able to maintain composure and focus on achieving results
Ability to obtain a Blue Card and National Police check
More than just a salary!
"Purple Perks" Discounts from a large number of well-known retail /travel and adventure companies for Staff
EAP Program available for yourself and family members
Opportunity to grow and develop through training and leadership support
5 weeks annual leave after 3 years' service
Cash out of purchase annual leave to suit your needs
Access to long service leave after 5 years' service
Gender neutral paid parental leave of 12 weeks
Superannuation contributions paid for women during the first 12 weeks of any unpaid parental leave
Extensive leave provisions including domestic, community service and study leave
Education assistance and study leave
Diversity and Inclusion
We value diversity – in the backgrounds, ideas, work styles and perspectives of our team.
We strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply.
We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being.
Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices.
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📌 Job Coach-National Support Hub (Brisbane)
🏢 AKG Australia
📍 Brisbane