Triage complex escalations and trace system logic
Work with APIs and logs to identify, analyse, and resolve customer issues
Collaborate with developers to drive resolution
Log bugs, test patches, and support product improvements
Prioritise incidents based on impact
Troubleshoot software integration problems including Xero, MYOB, and QuickBooks
Provide technical guidance to global helpdesk and support teams
Participate in testing and validation of accounting modules for each release
Identify recurring issues and contribute to workflow improvements
Bridge technology and legal accounting for CORTO's AI-powered accounting tools
Requirements
Solid background in software support
Hands-on troubleshooting experience
Experience with Postman and SumoLogic
Familiarity with session-based testing environments
Familiarity with debugging tools such as JIRA and Salesforce
Prior experience with LEAP, Xero, MYOB, or QuickBooks is an advantage
Proactive mindset with prioritisation and problem-solving skills




Excellent collaboration and communication skills
Passion for delivering excellent service
Core Competencies
Demonstrates expertise in troubleshooting software integration issues and providing technical guidance to support teams.
Proficient in collaborating with developers to enhance product quality and streamline workflows in accounting software environments.
Highest-signal resume keywords
Software Support
Troubleshooting Experience
Postman
Xero
QuickBooks
Hard Skills
APIs
System Logic
Bug Logging
Session-Based Testing
Debugging Tools
Soft Skills
Collaboration
Communication
Problem-Solving
Proactive Mindset
Prioritisation
Industry Keywords
Accounting Modules
Workflow Improvements
Technical Guidance
Customer Issues
AI-Powered Accounting
Tools & Technologies
SumoLogic
JIRA
Salesforce
MYOB
LEAP
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📌 Escalations Analyst – Accounting (Sydney)
🏢 Jobtailor
📍 Sydney