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Permanent Full Time
Monday to Friday
Rotating roster: 7:00am to 3:00pm, 8:00am to 4:00pm, 9:00am to 5:00pm
As a
Customer Service Coordinator
at our Customer Support Centre in Dandenong, you'll become part of a supportive team that keeps our operations running smoothly.
This office-based role combines customer service, administration and operational coordination, with a strong focus on supporting customers and internal stakeholders over the phone and via email.
You'll enjoy variety in your role including:
Reviewing and processing applications and customer requests
Supporting allocation activities, including coordinating equipment, kit requirements and compliance checks
Providing support to internal and external customers via phone and email, with no face-to-face customer interaction
Managing enquiries and coordinating customer outcomes across multiple communication channels
Working across multiple systems to maintain accurate records, documentation and compliance information
Prioritising competing tasks and managing multiple workflows throughout the day
Collaborating with colleagues and stakeholders across the business to deliver positive customer outcomes
What you'll get in return
We provide our team with a wide range of perks and benefits, including:
Development and career progression pathways
Flexible working options available- let's discuss what works best for you
Access to our employee discounts, benefits and wellbeing program including Fitness Passport
Purchased additional leave program




Novated leasing and salary sacrifice
12 weeks Paid Parental Leave in addition to government parental leave scheme
Volunteering opportunities through the Coates Foundation
What you'll bring to the role
Experience in customer service, administration, coordination, contact centre or a similar office-based role
Robust communication skills and confidence supporting customers and stakeholders via phone and email
Excellent organisation and prioritisation skills, with the ability to manage multiple tasks and enquiries
Strong computer literacy and the ability to navigate multiple systems and learn new technologies quickly
Sound knowledge of Microsoft Office applications, including Outlook, Word and Excel
A proactive, team-focused approach and a commitment to delivering great customer outcomes
Looking for more reasons to join Coates?
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.
We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation.
We also provide opportunities for growth through our leadership and development programs.
But our impact doesn't stop there.
Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.
Visit careers.coates.com to learn more about our values and opportunities.
Diversity and inclusion are at the heart of our culture.
Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.
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📌 Customer Service Coordinator (Victoria)
🏢 Coates Hire Operations Pty
📍 Victoria