Lead a team of bankers across Cashflow Solutions, Lending Solutions, Customer Engagement, and Remote Optimisation & Delivery
Deliver sales and revenue outcomes measured by Business Lending FUM drawn and cross-sell opportunities
Reduce customer and product attrition across Business Lending, Home Lending, Business Accounts, and Working Capital
Drive customer experience and improve Net Promoter Score
Ensure team productivity through effective sales operating rhythms, response times, and opportunity conversion
Maintain accountability for operational risk and credit risk
Establish a coaching culture that develops credit expertise and supports employee potential
Build stakeholder relationships, influence outcomes, and collaborate to solve complex problems
Create a customer-focused culture through needs-based conversations, customer feedback, and complaint resolution
Manage resources, rostering, and operational efficiencies to deliver customer responsiveness
Requirements
Solid Commercial Credit Assessment expertise
In-depth knowledge of SBB lending processes, credit policies, risk evaluation, and credit structuring
Proven stakeholder and relationship management ability
Excellent coaching and mentoring capabilities
Strong problem-solving and analytical skills
Demonstrated customer solutioning capability
Strong commercial acumen and strategic thinking




Effective influencing and negotiation skills
Passion for helping business owners through financial guidance and lending expertise
Core Competencies
Demonstrates strong expertise in Commercial Credit Assessment and SBB Lending Processes, with a focus on stakeholder relationship management and customer solutioning.
Proven ability to lead teams, drive sales outcomes, and foster a coaching culture that enhances credit expertise and operational efficiency.
Highest-signal resume keywords
Commercial Credit Assessment Expertise
SBB Lending Processes Knowledge
Stakeholder Relationship Management
Coaching and Mentoring Capabilities
Problem-Solving and Analytical Skills
Hard Skills
Credit Policies
Risk Evaluation
Credit Structuring
Sales Operating Rhythms
Opportunity Conversion
Customer Experience Improvement
Net Promoter Score Management
Operational Risk Management
Credit Risk Management
Customer Solutioning
Soft Skills
Influencing Skills
Negotiation Skills
Strategic Thinking
Commercial Acumen
Coaching Culture Development
Industry Keywords
Business Lending
Home Lending
Business Accounts
Working Capital
Customer Engagement
Remote Optimisation
Sales and Revenue Outcomes
Customer Feedback
Complaint Resolution
Operational Efficiencies
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📌 Team Lead – Customer Engagement (Tasmania)
🏢 Jobtailor
📍 Tasmania