09 Sep
|
Jobtailor
|
Richmond
09 Sep
Jobtailor
Richmond
Jobtailor is seeking a senior Customer Experience Leader to coach and scale a CX team for a SaaS/subscription business.
You will own churn-reduction initiatives, analyze usage data, and partner with Product, Marketing, RevOps, Sales and CS to remove friction.
This role emphasizes AI-enabled self-service, data-driven retention programs, and collaboration across Builder, Subbie and Supplier audiences to improve CSAT and reduce churn.
#J-*****-Ljbffr
📌 Cx & Retention Lead - Reduce Churn, Drive Growth (Richmond)
🏢 Jobtailor
📍 Richmond