Head Of Contact Centre Operations & Cx (New South Wales)

Head Of Contact Centre Operations & Cx (New South Wales)

09 Sep
|
Mable Technologies
|
New South Wales

09 Sep

Mable Technologies

New South Wales

HomeMade is an approved aged care provider within the Attain Healthtech Group.
The Contact Centre Manager will oversee the day-to-day HomeMade contact centre, ensuring exceptional service delivery and driving continuous improvement across processes, policies, and the customer experience.
You will lead Team Leaders and frontline staff, provide coaching, manage multi-channel contact (calls, email, live chat), monitor KPIs, and present insights to the Head of Customer Operations to steer strategic
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📌 Head Of Contact Centre Operations & Cx (New South Wales)
🏢 Mable Technologies
📍 New South Wales

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