Lead a passionate team delivering high-quality, person-centred care through the Australian Government's Support at Home program. This leadership role combines clinical governance, team development, operational excellence, and quality improvement to help older Australians live independently with dignity and choice.
The Team Leader Care Management provides operational leadership, clinical governance, and day-to-day supervision of Care Partners and Intake staff delivering services under the Australian Government's Support at Home Program. The role ensures participants receive safe, high-quality, person-centred care while leading staff performance, managing complex clinical matters, driving continuous quality improvement, and ensuring compliance with aged care legislation and quality standards.
YOU WILL BE RESPONSIBLE FOR:
You will provide leadership across the Support at Home Program by overseeing care management, intake, and participant services to ensure safe, coordinated, and person-centred care. The role includes supervising and mentoring Care Partners, managing complex clinical matters, monitoring participant outcomes and budgets, supporting compliance with aged care standards, collaborating with allied health and external providers, and driving continuous quality improvement and service development.
WHAT YOU NEED TO SUCCEED:
What you will need to succeed
Tertiary qualification in Social Work, Nursing,



or Allied Health (AHPRA aligned where applicable).
Demonstrated experience leading a Support at Home care management team.
Solid understanding of the Support at Home Program, Aged Care Reforms, and the Aged Care Quality Framework.
Proven ability to supervise, mentor, and support case management staff through change and complex service delivery.
Excellent communication, negotiation, problem-solving, and stakeholder relationship skills.
Experience managing budgets, financial records, reporting, and database systems, with strong Excel skills.
Holstep Health provides expert, compassionate, comprehensive local healthcare, throughout every stage of life.
As one of Victoria's largest not-for-profit community health organisations, we provide more than 120 health and social care services to people in the north, north-west and north-east of metropolitan Melbourne, as well as statewide services with Carer Gateway and Gambler's Help.
Holstep Health provides expert, compassionate, comprehensive local healthcare, throughout every stage of life.
As one of Victoria's largest not-for-profit community health organisations, we provide more than 120 health and social care services to people in the north, north-west and north-east of metropolitan Melbourne, as well as statewide services with Carer Gateway and Gambler's Help.
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📌 Team Leader, Care Management (Melbourne)
🏢 Holstep Health
📍 Melbourne