Broker Service Operations Manager Senior Operational Leadership | Insurance Broking An exciting opportunity for an experienced insurance broking and operations leader to take ownership of a large broker support function within a leading national insurance network.
You'll lead a large team across onshore and offshore operations, driving strong performance, efficient workflows and consistently high-quality service across the broker network.
Key responsibilities include: Manage workflow, capacity and allocation of work across the function Drive service levels, productivity, quality and operational performance Monitor KPIs and use data to identify areas for improvement Own and manage the operational budget Improve processes and workflows to increase efficiency Identify opportunities to use technology and automation to improve service delivery Ensure effective collaboration across onshore and offshore teams Build a high-performing culture focused on accountability and development Continually evolve the service model as broker needs and technology change About You We're looking for someone with a strong general insurance broking background who has progressed into operations, service delivery or people leadership.




Bringing strong knowledge of broking processes and insurance products, alongside experience leading sizeable teams and managing complex workflows.
You'll be people-focused, commercially minded and tech savvy, with the ability to use data and reporting to improve performance and find better ways of working.
This could be an ideal next step for an experienced broking leader who enjoys developing people and improving operations, but no longer wants to manage their own client portfolio.
Next Step: If you think this could be the role for you then please apply now!
Or, if you have any questions please contact Will Westcott from Fuse Recruitment on ************ (or email ****** ).
At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients.
If you are a broking, underwriting or claims skilled looking for your next opportunity, we'd love to hear from you!
#ChooseFuse Consultant Will Westcott Recruitment Resourcer ****** Reference number: BH-***** Profession:InsuranceBroking Company: Fuse Recruitment Date posted: 9th Sep, ****

📌 Broker Service Operations Manager New (Melbourne)
🏢 Fuse Recruitment
📍 Melbourne