Rich Text Widget Set Bullet Icons Remove Bullet Icons Inner West / Surrounding Suburbs | Full-Time | 9 Months Temp to Perm We're partnering with a well-established Australian business within the food manufacturing sector to recruit an experienced Customer Service Representative .
This role sits within a busy, high-performing customer service team and is focused on delivering a consistently positive customer experience across a diverse customer base.
You'll manage customer orders, resolve issues, and work closely with internal teams to ensure service expectations and business outcomes are met.
Key Responsibilities: • Deliver exceptional customer service via phone and email • Accurate order entry and management of call lists, cases, and incoming calls • Process pricing and credit requests in line with service KPIs • Log, action, follow up, and close customer complaints and OFIs within required timeframes • Complete new account setups across internal systems • Proactively communicate customer requirements and constraints to internal teams • Escalate issues appropriately to ensure customer expectations are managed • Partner closely with warehousing, planning, sales, credit,



and quality teams • Participate in call coaching to continuously improve customer experience • Model safe working practices and complete required training modules About you: • Previous experience in a customer service, order processing, or similar role • Comfortable working in a fast-paced, high-volume environment • Strong problem-solving skills and confidence handling customer issues • Clear and professional communication skills • Proactive, organised, and able to take initiative • Team-oriented with a robust customer-first mindset • Experience with ERP or CRM systems (SAP and/or Salesforce highly regarded) On Offer: • Secure full-time opportunity within a stable national business • Supportive, collaborative team environment • Structured processes with clear KPIs • Opportunity to build long-term career progression Apply Now: If you're a customer-focused professional who enjoys pace, ownership, and working across multiple stakeholders, we'd love to hear from you.
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📌 Customer Service Officer (Sydney)
🏢 Norwest Recruitment
📍 Sydney