POSITION ACCOUNTABILITIES Maximise recovery outcomes by proactively managing an allocated caseload of recovery claims.
Initiate proactive outbound calls/contact to customers and third parties to investigate and progress recovery claims including negotiating favourable settlements.
Identify and assess first-line risks, including vulnerabilities and potential financial hardship, within recovery claims.
Provide exceptional service to customers and third parties, effectively managing inbound queries related to recovery claims.
Accurately identify and determine the most appropriate resolution path for each recovery claim.
EXPERIENCE Secondary Hiring Leader - - Jamie Troy Derooy Customer service experience Debt recovery experience Well grounded negotiation skills Strong understanding of liability and Australian road rules.




Motor claims insurance experience Good understanding of the legislative, regulatory and compliance obligations.
Good understanding of the litigation process including quantum and state requirements.
SKILLS Excellent verbal and written communication skills Persistence and resilience in challenging conversations Share a passion for achieving results in a Fast paced target driven environment Willingness to learn and take feedback for continuous growth Thrives in a collaborative team environment Strong attention to detail Adaptable to changes in processes and workplace Ability to prioritise tasks effectively and manage multiple responsibilities concurrently

📌 Senior Claims Consultant (Queensland)
🏢 Auto & General
📍 Queensland