TrendAITM, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.
At TrendAITM, we're always seeking exceptional talent; people who want to collaborate with the best and push boundaries together.
Here, your work goes beyond building a career.
You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.
AI Fearlessly.
Position Overview As a Customer Success Technical Advisor (CSTA) , you are the strategic technical linchpin for Trend Micro's enterprise clients.
Your mission is to move beyond reactive troubleshooting to become a Trusted Advisor , ensuring customers achieve measurable cybersecurity resilience.
You will lead the technical journey for our most strategic accounts,



transforming complex security requirements into scalable, operational successes within the TrendAI Vision OneTM ecosystem.
PRIMARY RESPONSIBILITIES
1. Strategic Technical Advocacy Outcome-Driven Management: Act as the primary technical voice post-deployment, shifting the focus from "ticket resolution" to "security outcome attainment."
Success Planning: Contribute technical milestones to the broader Customer Success Plan, ensuring a transparent roadmap for platform adoption, version upgrades, and feature deployments.
Platform Mastery: Conduct regular architectural reviews and configuration audits to ensure customers are utilizing the full breadth of the TrendAI platform.
2. Proactive Operations

📌 Customer Success Technical Advisor (Victoria)
🏢 Trend Micro
📍 Victoria