Broker Service Operations Manager
Senior Operational Leadership | Insurance Broking
An exciting opportunity for an experienced insurance broking and operations leader to take ownership of a large broker support function within a leading national insurance network. You'll lead a large team across onshore and offshore operations, driving strong performance, efficient workflows and consistently high-quality service across the broker network.
Key responsibilities include:
Manage workflow, capacity and allocation of work across the function
Drive service levels, productivity, quality and operational performance
Monitor KPIs and use data to identify areas for improvement
Own and manage the operational budget
Improve processes and workflows to increase efficiency
Identify opportunities to use technology and automation to improve service delivery
Ensure effective collaboration across onshore and offshore teams




Build a high-performing culture focused on accountability and development
Continually evolve the service model as broker needs and technology change
About You
We're looking for someone with a solid general insurance broking background who has progressed into operations, service delivery or people leadership.
Bringing strong knowledge of broking processes and insurance products, alongside experience leading sizeable teams and managing complex workflows.
You'll be people-focused, commercially minded and tech savvy, with the ability to use data and reporting to improve performance and find better ways of working.
This could be an ideal next step for an experienced broking leader who enjoys developing people and improving operations, but no longer wants to manage their own client portfolio.
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📌 Broker Service Operations Manager (Melbourne)
🏢 Fuse Recruitment
📍 Melbourne