Job Description
An exciting opportunity has arisen for a Clerical Lead at our Geelong sites. Reporting to the Assistant Regional Manager, the role of the Clerical Lead is to ensure effective and efficient operation of all clerical aspects of a comprehensive imaging practice.
You Will Be Responsible For
Supporting, leading, and developing the clerical team to deliver excellent patient care and customer service
Answer the telephone and respond to patient enquiries in an effective and sensitive manner
Ensure patient reports are dispatched to the correct location
Assume responsibility for the condition of equipment at the time of use and report any faults
Participation in our rostering system and manage rosters and leave requests ensuring sufficient staff coverage
Encouragement and support of development and education of clerical staff
About The Employer
Lake Imaging, founded in ****, has become the largest radiology provider in central and western Victoria with more than 19 clinics providing a wide range of diagnostic imaging services to the St John of God private hospitals, community-based clinics and speciality centres in Melbourne, Ballarat, Geelong, and Warrnambool.
About The Candidate
Demonstrated senior receptionist and/or receptionist leadership capabilities




Demonstrated ability to engage and build effective relationships with stakeholders from diverse backgrounds
Tech Savvy: Advanced computer literacy and ability to pick things up quickly is essential
Service Excellence: Deliver exceptional customer service every time
Excellent problem-solving skills i.e. Optimise appointment slots with your analytical skills
Strong organisational and time management skills
Growth mindset and positive attitude: A "can-do" attitude that builds rapport with patients, staff, and professionals easily
Work Environment
Strong Team Culture: Join a supportive team that values teamwork, community, and inclusivity
Work-Life Balance: predictable work hours - no shift work
Expert Team: Learn from an experienced team willing to share their knowledge
Recognition Programs: Enjoy staff recognition programs and awards
Corporate Benefits: Take advantage of being part of Integral Diagnostics, a leading Australasian radiology provider
Fitness Passport: Access over ****+ fitness locations nationwide
Employee Benefits: Such as paid parental leave, assistance programs, discounts to 100's of retailers, travel and on healthcare for you & your family
Career Development: Explore fantastic opportunities to further your career with Lake Imaging
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📌 Clerical Lead (Geelong)
🏢 Geelong Careers
📍 Geelong