Blackburn Kia, Nissan & GWM is looking for a motivated, customer-focused Service Coordinator to join our high-performing service department.
This is an opportunity to be part of a fast-paced, professional environment where customer experience, team culture, and performance all matter. We represent three leading automotive brands and take pride in delivering consistently strong results across customer satisfaction and retention.
About the Role
As a Service Coordinator, you will be the key link between our customers and workshop team, ensuring every interaction is smooth, transparent, and professional from booking through to vehicle collection.
You'll be part of a team that manages a high volume of vehicles daily, where organisation, communication, and attention to detail are critical to success.
Key Responsibilities
Welcoming customers and creating a positive first impression
Managing service bookings and daily workflow
Preparing and managing repair orders accurately
Liaising between technicians and customers regarding vehicle progress
Providing clear updates on timelines, work required, and outcomes
Ensuring customers understand the value of the work being completed
Assisting with invoicing and service documentation
Supporting the coordination of a busy, high-performing workshop
Identifying opportunities to improve customer experience and efficiency
What We're Looking For
Previous experience in an automotive service advisor, coordinator, or customer-facing role (preferred but not essential)
Solid communication skills and the ability to build trust with customers
Highly organised with the ability to manage multiple tasks at once
Comfortable working in a fast-paced, high-volume environment
Strong attention to detail and computer literacy




A positive attitude and willingness to learn
What We Offer
Competitive salary package with strong earning potential
A supportive, team-focused environment
Ongoing training and development
Clear opportunities for career progression within a national dealership group
The opportunity to be part of a high-performing service department that values results and customer experience
About Autopact
Blackburn Kia, Nissan & GWM is part of the Autopact Group, where excellence drives our 29 dealerships along the eastern seaboard, representing 37 of Australia's top vehicle brands.
Our overarching mission echoes through every interaction: "For everyone to Drive Away Happy, every time." This commitment isn't just for our customers; it extends to our dedicated employees, trusted suppliers, and everyone connected with our thriving automotive community.
At Autopact Group, diversity is celebrated and equal opportunities are provided to all. Join us in our commitment to creating a supportive and inclusive workplace where everyone can thrive.
If you're someone who takes pride in delivering a great customer experience and wants to be part of a team that operates at a high level, we'd love to hear from you.
Across our 35 dealerships along the eastern seaboard we represent 41 of the top vehicle brands in Australia, covering each of the volume, premium and luxury categories. We offer a range of services, including new and used vehicle sales, service, parts as well as vehicle finance and insurance.
Across our 35 dealerships along the eastern seaboard we represent 41 of the top vehicle brands in Australia, covering each of the volume, premium and luxury categories. We offer a range of services, including new and used vehicle sales, service, parts as well as vehicle finance and insurance.
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📌 Service Advisor (Melbourne)
🏢 Blackburn Kia, Nissan & GWM
📍 Melbourne