Lead the Service Centre, Drive Performance, Deliver Exceptional Customer Service
Work for a leading Australian caravan/RV manufacturer
Our Company:
At Snowy River Caravans, we pride ourselves on delivering an unforgettable experience to our customer through the prestigious products and exceptional quality we offer. Being a part of a global company, we are experiencing a substantial level of rapid growth as we embark on this journey to become a top leader in the industry. From humble beginnings, we have built a strong and passionate team that supports us in the planning for future development.
The Role:
We are seeking an experienced and motivated
Service Manager
to lead the day‐to‐day operations of our Service Centre. This is a hands‐on leadership role responsible for managing workshop operations, technicians and support staff while driving productivity, quality, customer satisfaction and financial performance. You will play a key role in ensuring every vehicle is completed efficiently, safely and to the highest quality standards.
Key responsibilities include:
Lead the daily operations of the
Service Centre
Schedule and allocate work across technicians to maximise productivity
Lead, coach and develop technicians and support staff
Monitor workshop workflow, productivity and job completion
Manage customer enquiries, updates, complaints and escalations
Ensure customers are kept informed of repair progress, costs and completion times
Conduct quality control checks and minimise rework
Ensure warranty repairs and pre-delivery work meet
OEM and company quality standards
Monitor parts requirements and stock availability to minimise delays




Manage departmental costs, revenue and overall profitability
Drive KPIs including
labour sales, parts sales, productivity, efficiency and gross profit
Ensure compliance with workplace health, safety and industry requirements
Oversee final vehicle preparation and quality prior to customer delivery
You will need to demonstrate
:
Previous experience as a
Service Manager, Workshop Manager or similar
Caravan, RV, automotive or related industry experience highly regarded
Strong leadership, coaching and team development skills
Excellent customer service and communication skills
Strong planning, scheduling and organisational capability
Commercial awareness with experience managing
KPIs and financial performance
Solid problem‐solving and decision‐making skills
Good computer skills, including
Microsoft Outlook, Word and Excel
Current driver's licence
Caravan towing experience highly regarded
You will get:
Employee Assistance Program [Sonda]
Supportive team environment
Diverse and friendly working environment where you will be treated with dignity, courtesy and respect
The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work in Australia will unfortunately not be considered and are respectfully asked not to apply.
At Snowy River Caravans we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.
#J-*****-Ljbffr

📌 Service Manager [Perth]
🏢 Regent RVtrading as Snowy River Caravans
📍 Perth