Australia — International Student Market
822K inbound students *****) +10%
1. China 168K
2. India 128K
3. Nepal 57K
4. Vietnam 33K
5. Malaysia 26K
3 international branch campuses in Australia
OVERVIEW The Manager, Casework Team position with the Department of Jobs, Skills, Industry and Regions is based in Melbourne and supports the delivery of welfare services for international students studying in Victoria. This full-time fixed-term role sits within the Study Melbourne team and focuses on leading casework operations, supervising staff, and ensuring high-quality, client-centred support services. The role is suited to a qualified social worker or candidate with a related qualification who can manage service delivery, stakeholder relationships, and continuous improvement initiatives.
Key responsibilities
Lead the day-to-day operation of the casework service
Oversee intake, assessment, case planning, case allocation and case management systems
Ensure delivery of high-quality, client-centred support services
Provide culturally responsive leadership and direct supervision to four caseworkers
Manage risk and casework processes
Drive ongoing development and improvement of policies, procedures, systems and service delivery practices
Engage with stakeholders and promote services
Conduct data analysis and contribute to projects and initiatives supporting Study Melbourne strategic goals
Provide leadership in adapting and applying concepts to operational matters within the local work area
Manage a discrete function with limited budget or staff
Key responsibilities
Provide specialist professional services or advice
Use innovative thinking and analysis to influence developments within the area of responsibility




Build and maintain relationships with internal and external stakeholders, including peer and senior stakeholders
Support innovation, continuous improvement and effective service delivery within the team
Requirements
Relevant tertiary degree in Social Work or another related discipline
Mandatory qualification as outlined in the position description
Demonstrated experience managing people and leading teams
Experience holding teams accountable to public sector values and agreed performance standards
Ability to anticipate and resolve issues to achieve outcomes
Strong innovation and continuous improvement skills
Ability to review and analyse information to improve effectiveness and quality of work
Experience fostering a team environment that encourages innovation and creativity
Demonstrated resilience and sound project delivery capability
Experience leading casework or social services teams
Experience managing service improvement initiatives
Experience working with stakeholders
Successful completion of a National Police Records Check prior to commencement
WHY THIS ROLE MATTERS
This role contributes to the wellbeing and support of international students living, working and studying in Victoria. By leading a casework team focused on welfare support, the successful candidate helps ensure students can access responsive and effective services during their studies. The position also supports broader international education goals by contributing to Study Melbourne initiatives and promoting Victoria as a destination of choice for international education. Solid leadership and service quality in this role can positively influence the student experience and strengthen collaboration across education and government sectors.
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📌 Manager, Casework Team (Melbourne)
🏢 Uniglobaltechnologies
📍 Melbourne