Senior Service Technician - Appliances and Coffee Equipment
Australian Indigenous Coffee (AIC) is a proudly Aboriginal-owned social enterprise supplying commercial coffee machines, roasted beans, alternative milks, sustainable packaging and ancillary products to corporate, resource-site and institutional clients across Australia. Since ****, we've built our reputation on premium equipment, national brand partnerships and genuine service quality — and we're growing.
About the Role
As Senior Service Technician, you will lead the installation, servicing and maintenance of commercial coffee machinery and grinders, while building and mentoring a growing service team. This is a hands‐on technical role with real leadership responsibility, ideal for someone who takes pride in doing the job right and developing others around them.
Key Responsibilities
Leadership & Team Development
Manage, build and lead the service team
Train and mentor service staff, providing ongoing technical guidance and support
Support clients with technical guidance and training
Install, commission and set up new coffee machines
Diagnose and repair faults both on‐site and in‐house
Conduct routine preventative maintenance and water filter changes
Operations & Administration
Monitor and manage spare parts inventory, including stock levels, usage and reordering
Manage service communication and job updates through ServiceM8




Maintain accurate ServiceM8 job notes, service reports, parts usage and customer records
Communicate effectively with clients and the internal team regarding service jobs, repairs and follow‐ups
About You
Previous experience with commercial bean-to-cup and manual coffee machines
Electrical or mechanical aptitude favourable
Valid driver's licence required
Police clearance required
Excellent communication and customer service skills
Solid troubleshooting and problem‐solving skills
Ability to work independently and manage your workload efficiently
Ability to lead, train and support a growing service team
What We Offer
Supportive team environment
Training and development opportunities
Career progression opportunities
Company vehicle, phone and tools provided
The chance to work with premium coffee equipment and national brands
The opportunity to grow with a proudly Australian Indigenous-owned coffee and equipment business
Ready to Lead the Team?
If you're a skilled technician who's ready to step up, lead a team and shape the future of service delivery for a business making a genuine impact, we want to hear from you. Bring your expertise, your leadership and your passion for great coffee equipment — and build a career with a company that's proud of where it's been and excited about where it's going.
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📌 Senior Service Technician - Appliances And Coffee Equipment (Western Australia)
🏢 Australian Indigenous Coffee
📍 Western Australia