Claims Associate - Group Claims TAL Sydney, New South Wales, Australia
Job Description
Are you ready to kickstart your career in life insurance claims? TAL is looking for enthusiastic, detail-oriented team members to join our Claims team. This is a fantastic opportunity to gain hands‐on experience in claims management, providing a best-in-class customer experience while learning the ins and outs of life insurance.
You'll be part of a supportive, cooperative environment where no two days are the same, and your contributions directly impact the people we serve. If you're keen to learn, grow, and make a difference, this could be the perfect role for you.
We have multiple positions available across Group Claims that will be
permanent, full-time,
based in our
Sydney
office, with flexibility to work from home 2 days per week. Comprehensive training will be provided to set you up for success!
The start date for these positions will be
Thursday 8th January ****.
In this role you will:
Support Claims Consultants with administrative tasks on claims assessments
Follow up on ongoing claim requirements, including medical reports, employer info, and financial documents
Summarise and manage claims documentation
Draft letters to customers and manage communications on time
Assist with claim closures, data corrections, and general workflow management in the claims system
Handle inbound/outbound calls and support stakeholders including advisers, trustees, and fund administrators
Contribute to process improvements and participate in team or company projects
Maintain up-to-date knowledge of life insurance guidelines, TAL processes, and policies
Qualifications
A keen interest in life insurance and claims management
Someone who is degree qualified or working towards the end of their studies -
ideally in Finance, Legal, Allied Health, Teaching
Strong attention to detail and accuracy in data entry and documentation
Excellent communication and customer service skills with empathy and professionalism
Ability to prioritise tasks and manage time effectively in a fast-paced environment
Willingness to learn, develop, and grow within the TAL Claims team
Previous experience in financial services or a similar administrative role is a bonus, but not essential
At TAL, we value a positive, proactive, and collaborative mindset. This is your chance to start a rewarding career where you'll make a real difference for customers at critical times in their lives.
Additional Information
TAL is one of Australia's leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We're proud to be:




An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
Need adjustments during the recruitment process? Let our team know by getting in touch with us here. —we're here to support you.
You're always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
#LI-Hybrid
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately
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📌 Claims Associate - Group Claims (Sydney)
🏢 TAL
📍 Sydney