Youth Specialist Homelessness Service Intake Officer
Full-time Permanent role
Location: Maitland - Lower Hunter
This role is paid under the Social, Community, Home Care & Disability Services Award ****- Level 4:1 $***** p/h
The Opportunity
The Intake Officer is responsible for the provision of quality and consistent service to the Samaritans Youth Specialist Homelessness Services (SHS) Team and administration support to the SHS team.
Maintain a current knowledge of the Youth Homelessness in the Hunter Region and the services that SHS relates to
Provide an initial crisis response (including intake, information and referral) together with advocating for all individuals regardless of the stage of homelessness they are faced with
Provide current sector wide information to young people, their significant others, families and other service providers in Newcastle and the Lower Hunter including "hubs" in Maitland, Cessnock and Dungog LGA's
Be responsive to those contacting the service ensuring they are receiving information that clearly outlines the relevant pathways to reflect the differing needs of the young person
Provide practical and appropriate emotional support to young people who may come from diverse backgrounds and experience
Portray a positive image of Samaritans
Develop and implementation of more efficient structures, procedures and processes to support delivery of quality service
Work closely with SHS Team Leader to ensure the provision of quality services to external and internal customers
Why work for us?
Benefits
14 weeks paid maternity leave or 3 weeks paid parental pay. + Super Contributions after 12 months
Salary Packaging on a range of everyday living expenses (Mortgage, Rent and Bills), up to $611/fortnight
Up to 40% off on school enrolment fees at any of our Newcastle Anglican schools
Meals & Entertainment Salary packaging up to $2,650
Access to Fitness Passport (over 300+gyms)
Free access to our corporate Employee Assistance Program




Flexible working options (including compressed week, RDO's, 9-day fortnights).
Career and development opportunities
The chance to work within an innovative, collaborative team environment
Essential Qualifications
Certificate III in Business Administration or relevant experience
Certificate III in Community Services or relevant experience
Current driver's license
A current Working with Children check (with clearance to work with children)
A current NDIS check
National Police Check (Newcastle Anglican will consider the relevance of any reported outcomes).
Desirable Experience
Excellent communication and interpersonal skills
Experience in intake & assessment processes
Understanding of, and ability to implement Trauma Informed Practices.
Ability to build and maintain successful partnerships with other services.
Understanding of Child Protection policy and procedures.
Excellent organisational skills and experience managing a complex range of activities
Demonstrated experience using word, excel and access programs
Strong attention to detailUnderstanding and practical application of confidentiality principles
Demonstrated understanding of WHS responsibilities.
Ability to show initiative and work independently.
Experience working with databases Who we are?
Newcastle Anglican is at the core of some of the most well-known businesses within Newcastle, Hunter, Central Coast & Mid North Coast organisations. Our service agencies include Anglican Care and Samaritans as well as Newcastle Anglican Schools Corporation and 54 Anglican parishes.
For more information on who we are and the work we do, visit .
For further information please email our Talent Team at
Applications Close: when we find you!
Samaritans promotes the safety, wellbeing and inclusion of all children and young people.
You must have the right to live and work in Australia.
No agencies or third party applications please.
We will consider candidates as they apply and encourage early application. Interviews may commence prior to the closure date
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📌 Shs Intake Officer (New South Wales)
🏢 Newcastle Anglican
📍 New South Wales