Proactively source and coordinate KU Casual Employees to fill vacant shifts across KU services
Support onboarding, induction and ongoing engagement of KU Casual Employees
Build and maintain positive relationships with casual employees and service teams
Provide guidance, training and support on the KUCAS booking system and associated staffing processes
Assist with staffing enquiries and workforce coordination requirements
Monitor and resolve booking and system issues
Maintain accurate records and prepare workforce reports
Contribute to continuous improvement initiatives and workforce projects
Requirements
Excellent written and verbal communication skills
Strong customer service and relationship-building skills
Ability to manage multiple tasks and competing priorities
Strong organisational skills and attention to detail
Confidence using Microsoft Outlook, Teams and Excel
Sound problem-solving skills and ability to use initiative
Positive, team-focused approach and willingness to learn
Flexibility to work both 6:30am–12:30pm and 11:30am–5:30pm shift patterns
Experience working in a busy customer service, call centre,



recruitment or staffing environment highly regarded
Experience in workforce planning, rostering, recruitment or the early childhood sector highly regarded
Core Competencies
Demonstrates robust communication and relationship-building skills while effectively managing workforce coordination and staffing processes. Proficient in using Microsoft Outlook, Teams, and Excel to support onboarding and maintain accurate records.
Highest-signal resume keywords
Workforce Planning
Rostering
Customer Service
Recruitment
Problem-Solving
ATS Optimization Keywords
Hard Skills
Workforce Coordination
Staffing Processes
Booking System Management
Record Maintenance
Report Preparation
Soft Skills
Written Communication
Verbal Communication
Relationship Building
Organisational Skills
Attention to Detail
Industry Keywords
Casual Employees
Customer Service
Call Centre
Recruitment
Early Childhood Sector
Tools & Technologies
Microsoft Outlook
Microsoft Teams
Microsoft Excel
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📌 Employee Support & Staffing Coordinator (Sydney)
🏢 Jobtailor
📍 Sydney