Job Description
Demonstrate effectiveness in performing tasks of an administrative nature including analysis and problem-solving, task prioritisation, and goal achievement within predetermined deadlines.
Represent the region in all communications with clients by providing continuous and consistent excellence in the delivery of client and administration services.
Act within position's delegations to provide issue-ownership and achieve timely resolutions.
Provide accurate and productive administration support utilising computerised management information systems and software packages.
Update and maintain knowledge of the region's services, products and policies and use this knowledge base to make informed, consistent decisions in the delivery and/or referral of services.
Provide supervision and direction to administrative staff within the work area.
Undertake research and development on matters relating to business functions.
Ensure day to day activities align with business operations.
Contribute to improvement in business processes and practices
Contribute to the success of transformation and cultural change through promoting and modelling the established values of Showing Initiative, Working Together, Focusing on our Customer and Taking Responsibility.
About the Employer
About TAFE Queensland
TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training (VET) provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers.



Our award-winning training is delivered on campus, online, and in the workplace to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.
By working at TAFE Queensland, you can be part of a highly experienced workforce that is closely connected with their industries and dedicated to delivering best practices and innovative training.
About the Candidate
Display the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment.
Demonstrate the ability to work independently and as a member of a team to achieve outcomes consistent with service objectives and priorities.
Provide courteous, prompt and professional support to internal and external clients, utilising your high-level administrative, prioritisation and time management skills to achieve positive outcomes.
Take personal responsibility for accurate completion of work, seeking assistance when required and offering assistance when able.
Demonstrate well-developed written, oral and interpersonal skills including liaising and consulting with internal and external clients.
Highly Desirable Requirements
Proficient in Microsoft Office (especially Excel and Outlook)
Good communication skills, both written and verbal
High attention to detail and strong organisational skills
Work Environment
This is a Temporary, Full-Time opportunity, for 12 months unless otherwise determined.
The position will be based primarily at either Cairns or Townsville, however you may be required to perform work at other TAFE Queensland campuses.
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