Job Description
At Epworth, care matters. Every interaction is an opportunity to make a difference in the lives of our patients, their families, and our people.
We are seeking a customer-focused and highly organised
Outpatient Coordinator
to join our welcoming Outpatient Administration team on a casual basis. As an integral member of the team, you will contribute to exceptional patient care by ensuring a positive, efficient and supportive experience at every stage of the outpatient journey.
As the first point of contact for many patients and visitors, you will deliver exceptional customer service while coordinating a range of administrative processes, from referral management and pre-admissions through to service delivery and discharge. Working closely with Allied Health, Nursing teams and Visiting Medical Officers (VMOs), you will help create a positive and efficient experience for everyone who enters our service.
You will make an impact by:
Delivering exceptional customer service to patients, visitors, medical staff and colleagues
Providing a professional, welcoming and efficient reception service
Coordinating and managing outpatient referrals accurately and efficiently
Supporting administrative processes across the patient journey, including pre-admission, admission, service delivery and discharge
Ensuring referrals meet Health Fund and compensable funding requirements
Building positive working relationships with Allied Health, Nursing teams and VMOs
Contributing to a collaborative team culture focused on delivering outstanding patient experiences
To be successful in this role, you will have:
Excellent communication and interpersonal skills
Solid computer and administrative skills with a high level of accuracy
Previous experience in a hospital, healthcare or medical administration environment




Proven ability to prioritise competing demands and work effectively in a fast-paced setting
Demonstrated ability to meet deadlines while maintaining exceptional customer service standards
A positive, adaptable and team-focused approach
The confidence to engage and build relationships with stakeholders at all levels
Epworth Geelong, located adjacent to Deakin University's Medical School in Waurn Ponds, is developing an environment of world-class health care and education to meet the needs of the expanding population of Geelong and South West Victoria. Providing exciting career opportunities to doctors, nurses, allied health professionals and support staff. It features contemporary design, cutting-edge medical technology and best practice patient care, whilst offering a wide range of inpatient and outpatient medical, surgical and rehabilitation services.
Qualifications
Certificate III in Business Administration or a related qualification (desirable)
Training in customer service principles within a service-focused environment
Additional Information
Why Join Epworth?
At Epworth, it's a community.
It's the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:
Epworth's enhanced Not for Profit statusprovides the opportunity for employees to salary package up to
$15,900
pre-tax annually, plus
$2,650




meals and entertainment allowance leading to greater take home pay
Discounted private health insurance
Ability to purchase up to four additional weeks of leave
Reduced cost of health services for you and your family at Epworth
The largest educational scholarship program of its kind in Australia!
We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone.
If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect.
Ready to Make a Difference?
Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.
Itis a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.
As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).
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📌 Outpatient Administration Coordinator (Geelong)
🏢 Epworth Group
📍 Geelong