No matter the occasion or who you share it with, we believe every great time starts with play, is fueled by food and beverage, moved by music and made possible through community. Topgolf Gold Coast features dozens of high-tech, climate-controlled hitting bays for year-round comfort, a chef inspired menu for year-round deliciousness and hundreds of Associates eager to help create the moments that matter. With dozens of venues internationally, entertaining more than 13 million guests annually, Topgolf is truly everyone's game.
We are committed to creating an inclusive workplace where everyone feels valued and respected. We encourage candidates of all backgrounds, abilities, and experiences to apply.
We believe in the unlimited Power of Play!
Let the good times roll! The Hospitality Manager leads our team in providing best-in-class, off-the-chart, rockstar level service with hospitality for our Guests. By working with, training and coaching our Associates; the Hospitality Manager drives the highest level of service to ensure our Guests have the best time of their lives.
Hospitality Managers have general operational responsibilities related to running the venue (opening/closing, managing shifts, etc) but they make sure these never interfere with the Guest experience.
Additionally, Hospitality Managers may be responsible for overseeing other specific business functions. This might include (but would not be limited to) hiring, scheduling, Associate development and training, ordering and inventory management, facilities maintenance, and marketing.
Compassionate Wellbeing Team and access to our Employee Assistance Program with 24/7 support
50% off food and non-alcoholic beverages
20% off apparel and retail items
Discounted bay hire for group events
Unlimited FREE entry to all Village Roadshow Theme Parks, including Warner Bros. Movie World, Wet'n'Wild, Paradise Country and Sea World, as well as discounts on food, beverage,



retail and animal experiences
Earn FREE theme park passes for family and friends
Receive discounts at over 65 major retailers through our Village Employee Benefits App
Reward and recognition incentives and prizes
Exclusive and unique team member events and awards
Opportunity for professional development and internal training – we strive to grow our talent!
Key Responsibilities
Overseeing all aspects of the guest journey, ensuring it is seamless from check-in, presentation, food service and game experience
Responsible for managing Guest expectations and ensuring optimum Guest service
Supervise the team in providing best-in-class service on a daily basis
Coach and develop the team and drive Associate engagement
Uphold operating procedures and service and safety standards, especially Guest Satisfaction
Ensure all Guest areas are staffed and functioning efficiently
Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Courage and Caring
Focus on business metrics to drive performance
Maximise profit and revenue
Perform other operational duties as assigned by the Director of Operations
Key Qualifications
Minimum 2 years of restaurant, hotel or golf course management experience
Current QLD Liquor Approved Manager licence and RMLV certificate
Responsible Service of Alcohol Certificate
Excellent communication, time management and organisation skills
Strong computer skills, particularly with Outlook, Word and Excel
Ability to lead a team
Energy and enthusiasm
High level of physical fitness




Availability to work a variety of shifts, including evenings, weekends and public holidays
Our promise to you: a playful environment where you can make new friends. A safe place where you can be your full self, every day. To provide explicit direction and tools to do your job. An opportunity to learn and grow. To listen and act when you speak up. We will never stop improving.
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Village Roadshow is a dynamic entertainment conglomerate that has been captivating audiences worldwide for decades. Founded in ****, our company has evolved into a multifaceted entity, delving into cinema, theme parks, hospitality & entertainment production.
Our commitment to delivering exceptional entertainment experiences is evident in our diverse portfolio. Village Roadshow Theme Parks stand as the pinnacle of adventure & fun on the Gold Coast. With our iconic properties, Warner Bros. Movie World, Sea World, Wet 'n' Wild, Paradise Country, Sea World Resort, Australian Outback Spectacular, Topgolf, & Village Roadshow Studios, our purpose is to create joy & memories that last lifetimes!
Village Roadshow is a dynamic entertainment conglomerate that has been captivating audiences worldwide for decades. Founded in ****, our company has evolved into a multifaceted entity, delving into cinema, theme parks, hospitality & entertainment production.
Our commitment to delivering exceptional entertainment experiences is evident in our diverse portfolio. Village Roadshow Theme Parks stand as the pinnacle of adventure & fun on the Gold Coast. With our iconic properties, Warner Bros. Movie World, Sea World, Wet 'n' Wild, Paradise Country, Sea World Resort, Australian Outback Spectacular, Topgolf, & Village Roadshow Studios, our purpose is to create joy & memories that last lifetimes!
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📌 Hospitality Manager (Gold Coast)
🏢 Village Roadshow Theme Parks
📍 Gold Coast