Job Description
Job Description
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Join to apply for the Guest Services Team Leader role at Royal Rehab Group.
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Based in Collaroy NSW ****.
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Temporary prospect (12‐month contract with possibility of extension)
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Full‐time position: Tuesday – Saturday (9:*****:00)
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Salary Packaging: up to $15,900 pre‐tax income
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Fitness Passport: discounted access to gym and aquatic centres
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About Us
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At Sargood on Collaroy, we're redefining health and wellbeing as part of the Royal Rehab Group, a leading charity with 125 years of innovation in rehabilitation and community support services. We provide short‐term accommodation and assistance, accessible holidays, allied health services, world‐class facilities and breathtaking ocean views.
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About the Role
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In this pivotal role, you'll lead and inspire the Guest Services team while supporting the management team to ensure seamless, efficient operations every day.
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Key Responsibilities
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Lead and manage the front‐of‐house and guest services team to maintain high standards of service.
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Oversee end‐to‐end booking administration and NDIS bookings.
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Execute funding requirements related to guest stays, ensuring compliance and accuracy.
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Provide financial reporting support by accurately processing accounts payable and receivable.
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Deliver exceptional guest experiences from inquiry through post‐stay feedback.
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Oversee daily guest services and operations at Sargood on Collaroy.
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Ensure bookkeeping and accounts are maintained to a consistently high standard.
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Coordinate trades and contractors onsite during business hours.
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About You
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Essential Criteria
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Minimum 2 years' experience in a front‐of‐house role in accommodation, hospital admissions or a practice/clinic setting.
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Experience working with the NDIS.
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Demonstrated best practice in administration and customer service.
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Experience in month‐end reporting and days‐to‐days accounts receivable functions.
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Effective interpersonal, written and verbal communication skills.
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Proactive problem‐solving and ability to work in a team.
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Computer literate with intermediate Microsoft Office knowledge.
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High standard of personal presentation and professional phone manner.
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Strong leadership skills to manage the Guest Services team.
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Desirable Criteria
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Hotel reservation system experience (preferably Guest Centrix).
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Tour booking/travel desk experience.
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Experience in facilities management.
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Your Royal Rewards
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Salary Packaging: lower taxable income and increase take‐home pay.
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Benefits: Fitness Passport & HCF Private Health Insurance discounts.
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Maxxia Rewards: discounts through our salary packaging partner.
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Career growth: genuine opportunities for advancement.
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Work‐life balance: flexible arrangements.
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Competitive remuneration.
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Employee Assistance Program: access to professional counselling and coaching.
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Supportive and experienced leadership team.
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Friendly, close‐knit team culture.
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We are committed to building an inclusive workplace culture that reflects the people we serve. We encourage applications from all community members, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ individuals, people with disability, and those from culturally and linguistically diverse backgrounds. If you require adjustments to participate equitably in the recruitment process, please let us know.
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The successful applicant will be required to provide and undergo pre‐employment checks including criminal record, working‐with‐children, employment history, referee checks, and vaccination against infectious diseases is strongly encouraged.
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Application Close Date: Saturday 15th November ****.
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Contact: Jessica Allen, Head of Operations – Sargood on Collaroy
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Phone: **************
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Email: Jessica.

📌 Reception Team Leader (New South Wales)
🏢 Sargood on Collaroy
📍 New South Wales