Supplier Success Professional (Customer Support)
Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty
SUMMARY
The Supplier Success Skilled (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors by being the first point of contact for all Avetta customers.
This role would require a hybrid schedule in our Newcastle office(Tues-Thur in office, Mon/Fri work from home). This position requires 100% attendance during the first 8 weeks of training.
Pay rate: $*********** AUD/hour DOE
Please note: full working rights in Australia are required without a need for current or future sponsorship.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide professional support to all Avetta customers
Help end-users navigate the Avetta Cloud Application




Verify technical documents submitted by end users
Ability to resolve complex issues with focus on customer experience
Interact directly with Avetta customers through telephone, email and chat
Prioritize and resolve customer needs
Accurately verify details on regulatory documents
Support and explain customer billing and subscription terms
Record details of interactions in Service Cloud (SFDC)
Provide necessary outbound follow-up, both via phone and email
Communicate and coordinate with internal departments
Work as a team and be a positive addition to Avetta's culture
Performs other duties as assigned
May be required to attend training, meetings, or seminars
IDEAL QUALIFICATIONS:
Call center experience is a plus
Excellent communication skill – both written and orally
Working PC knowledge, windows preferred and related applications
An affinity for learning online software systems
Interpersonal skills
Problem analysis and problem-solving
Attention to detail and accuracy
Self-Motivated
Stress tolerance
Ability to learn and apply new information or skills
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📌 Supplier Success Professional (Customer Support) (Newcastle)
🏢 Avetta
📍 Newcastle