Job Description
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Lead, coach, recruit and retain a high-performing team of Solution Consultants
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Partner with Sales and regional leadership to define and execute go-to-market strategies
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Guide consultative engagement, solution design and value-based storytelling throughout the sales cycle
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Build the team's technical, commercial and AI capabilities
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Help design tailored, data-driven solutions addressing customer business challenges
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Strengthen relationships with customers, partners and the technology ecosystem
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Represent Genesys at customer engagements, industry events and conferences
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Optimize processes, tools and best practices
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Partner with Product Management and Engineering on customer, market and product insights
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Monitor and report team performance metrics and sales enablement outcomes to executive leadership
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Drive consistent overachievement of revenue targets
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Engage at executive level in larger deals
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Monitor market trends and emerging technologies to maintain domain expertise and competitive advantage
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Requirements
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Bachelor's degree in a relevant technical field
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10+ years of experience in Solutions Consulting, Technical Sales or related leadership roles
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Proven ability to build and manage high-performing teams
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Deep understanding of AI, CCaaS, Customer & Employee Experience, and Digital domains
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Demonstrated success in scaling SaaS, CX, AI or Enterprise Software businesses within the region
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Exceptional communication and data-driven storytelling skills
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Strategic thinking, problem-solving and innovation mindset
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Ability to collaborate across Sales,



Customer Success, Product, and Engineering
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Results-oriented focus on measurable impact and performance improvement
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Proficient in relevant enterprise software and tools
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Proven ability to lead through change and drive transformation in complex, matrixed organizations
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Must be legally permitted to work in Australia
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Core Competencies
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Demonstrates expertise in leading high-performing teams in Solutions Consulting and Technical Sales, with a solid focus on AI, CCaaS, and customer experience. Proven ability to drive revenue growth through strategic partnerships and data-driven solutions.
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Highest-signal resume keywords
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Solutions Consulting Leadership
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AI and CCaaS Expertise
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Data-Driven Storytelling
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Team Building and Management
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SaaS and CX Business Scaling
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ATS Optimization Keywords
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Hard Skills
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Solutions Consulting
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Technical Sales
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AI Implementation
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CCaaS Solutions
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SaaS Business Development
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Customer Experience Strategy
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Digital Transformation
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Performance Metrics Monitoring
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Sales Enablement
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Data Analysis
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Soft Skills
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Exceptional Communication
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Strategic Thinking
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Problem-Solving
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Collaboration
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Innovation Mindset
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Industry Keywords
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Customer Experience
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Employee Experience
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Digital Domains
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Market Trends
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Technology Ecosystem
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Tools & Technologies
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Enterprise Software
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Sales Tools
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Customer Success Platforms
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Data Analytics Tools
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Market Insights Tools
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📌 Director, Solution Consulting (New South Wales)
🏢 Jobtailor
📍 New South Wales