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Gold Coast | RACV Royal Pines Resort | Overnights Part-time ***** hours week
Generous employee benefits & discounts on RACV products & resorts
Join a large trusted Australian brand & VIC's largest member-based organisation
Great Things Start Here
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences,enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience.
About the Opportunity
Are you ready to join the future of resort hospitality on the Gold Coast? The excitement is building on the Gold Coast, as the **** Olympic Games fast approaches. RACV Royal Pines Resort is entering an exciting new chapter, with significant resort development projects underway and the implementation of innovative guest-facing technologies.
Are you a natural leader who thrives when the rest of the world is asleep? We are seeking a professional and experienced Night Supervisor to oversee our Front Office overnight operations *****pm - 6.30am. This hands-on leadership role is responsible for the safety, security,



and satisfaction of our guests while ensuring the successful completion of Night Audit processes and end-of-day reporting. At RACV, we're committed to creating memorable experiences for our guests while providing rewarding careers for our people.
This could be just the right role for you?
As the senior operational leader onsite overnight, you'll be the first point of contact for guest needs, team support, and incident management, helping maintain the premium standards RACV is known for. Reporting to the Duty Manager on shift, your key responsibilities for the role include:
Lead overnight Front Office operations, ensuring exceptional guest service and smooth resort operations
Oversee Night Audit processes, including end-of-day rollovers, financial reconciliations, and reporting
Manage guest arrivals, departures, reservations, enquiries, feedback, and service recovery
Act as the first responder to guest, visitor, and property incidents, prioritising safety and security
Conduct overnight property inspections and security checks to ensure compliance with resort procedures
Support, coach, and develop team members while fostering a positive and collaborative culture
Work closely with Housekeeping,



Security and other departments to deliver a seamless guest experience and maintain RACV's premium service standards
What you'll need to be successful
Full availability and flexibility to work a rotating roster on the overnight shifts *****pm - 6.30am including weekday, weekends & public holidays
Supervisory or leadership experience in Front Office Reception, Guest Services or Night Audit within a 4 or 5-star hotel setting
Knowledge and understanding of hotel front office operations and guest service standards
Proficient admin skills and MS office applications, and experience with hotel PMS systems, Opera preferred
Sound financial reconciliation and reporting skills
Excellent communication, problem-solving, and conflict-resolution abilities
High level of initiative, attention to detail and organisational skills
Hold valid RSA, First Aid & CPR certificates
Hold or be eligible to obtain a Qld Working with Children Check Blue Card
Professional personal presentation
We are Offering
Permanent Part-time ***** hrs week
Competitive salary + penalties evenings, weekends & public holidays + 12% super
Generous employee perks & discounts on RACV products & resorts
Employee of the month awards & recognition programs + healthy team culture
Training, development and career progression opportunities
Laundered uniform
Complimentary parking onsite
The RACV difference
Be part of a team who cares. Back your ambition and find a new career with RACV.
#J-*****-Ljbffr

📌 Night Supervisor (Gold Coast)
🏢 RACV
📍 Gold Coast