Ibis Newcastle is looking for a Part Time Hotel Receptionist to join this ever thriving and exciting environment!
Job Description
Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist
Support and value the contributions of all team members, creating trust and empowering our people
Treat guests and team members from all cultural groups with respect, sensitivity and transparency.
Be an advocate of ALL: Accor's loyalty program to non members
Checking guests in and out Maintaining accurate guest accounts
Taking bookings, providing helpful information & entering reservations
Answering guests queries in a timely and efficient manner.
Addressing guest requests and handling guest complaints in a positive manner.




Liaise with inter departments to assist guest and advise of room moves
Qualifications
Previous hotelfront office reception experience preferable
Professional telephone manner and exceptional customer service skills
Excellent communication, interpersonal and time management skills
A friendly and positive can-do attitude who enjoys working in a team
Additional Information
What is in it for you:
ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation andFood & Beverage,
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Newcastle, Recent South Wales
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📌 Front Office Receptionist (Newcastle)
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