E-Commerce Project & Implementation Manager
E-Commerce Project & Implementation Manager
Location:
Dandenong South, VIC or Pemulwuy, NSW
Work arrangement:
Hybrid
Employment:
Full time
Help shape the future of digital commerce at Ball & Doggett
At Ball & Doggett, we help bring big ideas to life.
As Australia's largest distributor of printable materials, packaging solutions, labels, wide-format media, digital papers and consumables, we have over 100 years of industry expertise across Australia and New Zealand. We are proud of our collaborative culture, customer focus and commitment to innovation.
We are now embarking on one of our most significant digital transformation initiatives — implementing a new enterprise e-commerce platform that will transform how our customers interact and transact with Ball & Doggett.
Why You'll Love This Opportunity
Lead a high-profile, business-wide digital transformation
Own a major e-commerce implementation from discovery through to go-live
Work closely with senior stakeholders and an experienced implementation partner
Help deliver a modern B2B and B2C e-commerce platform
Work with emerging technologies including AI-powered search and personalisation
Flexible hybrid working arrangements
Competitive salary package and workplace benefits
Paid parental leave and Employee Assistance Program
Ongoing learning and development opportunities
The Opportunity
We are seeking an experienced
E-Commerce Project & Implementation Manager
to lead the delivery of Ball & Doggett's next-generation e-commerce platform.
This is a
client-side implementation role
. Our strategy, business case, requirements,



RFP and implementation partner selection are already complete, and we are now entering the early implementation and solutioning phase.
You will take ownership of the project through
discovery, solution design, build, integration, testing, business readiness and go-live
.
This is much more than a website project. The transformation will impact customer experience, business processes, data, integrations and how customers transact with us. The platform will support B2B and B2C commerce and integrate with key systems including
Microsoft Dynamics 365 Finance & Operations, PIM, customer systems and third-party platforms
.
What You'll Be Doing
Lead the end-to-end e-commerce implementation through to go-live
Manage the implementation partner and coordinate internal technology and business teams
Develop and manage project plans, milestones, risks, issues, dependencies and budgets
Lead discovery and solution design workshops and translate requirements into practical solutions
Coordinate integrations, data, pricing, customer experience and business processes
Partner with Sales, Marketing, Customer Service, Operations, Finance and Product teams
Oversee testing, user acceptance, business readiness and go-live activities




Provide transparent project reporting and updates to senior stakeholders
Manage scope, priorities, change and delivery risks throughout the project
About You
You'll be an experienced project or implementation professional who understands the complexity of delivering enterprise e-commerce transformation.
You'll bring:
Proven experience delivering
e-commerce, digital commerce or enterprise technology implementations
Experience managing projects from discovery and solution design through to go-live
Strong client-side project and vendor management experience
Experience working with complex B2B, wholesale, distribution, manufacturing or retail environments
Understanding of integrations and enterprise platforms such as ERP, PIM or CRM
Experience with
Shopify, BigCommerce or similar e-commerce platforms
is highly regarded
Experience with
Microsoft Dynamics 365 or similar ERP systems
is highly regarded
Strong stakeholder management, communication and facilitation skills
The ability to influence across technical and business teams and keep complex projects moving
Why Join Ball & Doggett?
This is a unique opportunity to join a major transformation
at the point where strategy moves into delivery
.
You'll work closely with senior leaders, technology teams and an experienced implementation partner, with genuine ownership of a digital platform that will become an important future sales and customer channel for Ball & Doggett.
Please note:
The successful candidate will be required to complete a National Police Check and pre-employment medical.
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📌 E-Commerce Project & Implementation Manager (Melbourne)
🏢 Ball & Doggett
📍 Melbourne