Axiom Technologies
is an Australia-based entity with a history of providing Managed IT solutions to medium- to large-scale enterprises globally. Please visit our website for more information about what we
We are looking for an experienced
Deskside Technician – End User Computing (EUC)
to provide onsite technical support to end users at corporate locations. The role involves troubleshooting, repairing, installing, configuring, and maintaining end-user computing devices, peripherals, printers, mobile devices, and other workplace technologies.
The candidate will work closely with end users, remote support teams, vendors, and internal stakeholders to resolve incidents and service requests within defined SLAs.
Key Responsibilities
Provide
onsite L1/L2 deskside support
to authorized users and ensure incidents and service requests are resolved within agreed SLAs.
Troubleshoot and resolve issues related to
desktops, laptops, monitors, docking stations, keyboards, mice, and other peripherals
.
Perform hardware
installation, configuration, upgrade, repair, replacement, and preventive maintenance
.
Support
new device imaging, configuration, deployment, and kitting
, in coordination with the remote/L2 team.
Perform
PC/System refresh activities
on a regular basis.
Provide software
installation, troubleshooting, and break/fix support
for end-user applications.
Troubleshoot
LAN, WAN, Wi-Fi, network connectivity, file and print service
issues.
Support users with accessing corporate network resources and appropriate LAN segments.
Provide support for
network printers and scanners
, including printer configuration, IP addressing, TCP/IP connectivity, and printer queues.
Create, modify, and remove
printer configurations and queues
based on user requests and SLA requirements.
Coordinate with
OEMs, print vendors, and MPS providers
for warranty repairs and break/fix issues.
Provide
mobile device support
, including basic configuration, assembly, and spare/loaner device management.




Provide
VIP support
for desktops, laptops, mobile devices, display screens, video conferencing systems, docking stations, communication devices, printers, scanners, and wireless connectivity.
Provide hands-and-feet support for
meeting room and AV equipment
as required by remote/vendor teams.
Provide hands-and-feet support for
IP telephony break/fix incidents
.
Manage
spare pool and loaner inventory
for end-user devices and mobile equipment.
Coordinate with remote support/L2 teams for incidents requiring further technical investigation or escalation.
Log, update, track, and close incidents and service requests in the
ITSM/problem management tool
.
Maintain accurate documentation of troubleshooting activities, resolutions, and asset details.
Communicate technical information clearly to both
technical and non-technical users
.
Provide regular and timely updates to customers, remote teams, vendors, operations, and other stakeholders.
Proactively identify recurring issues and perform reactive troubleshooting to help prevent future incidents.
Escalate unresolved issues to appropriate
L2/L3 teams, OEMs, or service providers
and follow up until resolution.
Perform other
deskside support activities
as required.
Service Scope
End User Hardware & Software
Desktop and laptop support
Peripheral support
New device imaging/configuration/kitting
Hardware break/fix and replacement
OEM coordination for warranty repairs
PC/System refresh
Spare pool and loaner inventory management
Local software installation and troubleshooting
Basic device assembly/configuration




Break/fix support
Spare and loaner inventory management
Printer & Scanner Support
L1 troubleshooting
Consumable replacement
Printer/scanner connectivity support
IP/TCP-IP configuration support
Escalation to OEM/MPS providers for break/fix issues
Meeting Room Support
Hands-and-feet support for meeting room and AV equipment
Coordination with remote/vendor teams for functional issues
IP Telephony
Basic onsite hands-and-feet support
Break/fix incident assistance
Coordination with remote support teams for resolution
Required Skills
Strong hands-on experience in
Deskside/Desktop/EUC Support
.
Valuable knowledge of
Windows OS
, desktop/laptop hardware, peripherals, and troubleshooting.
Experience with
hardware break/fix, device deployment, imaging, and system refresh
.
Basic understanding of
LAN, WAN, Wi-Fi, TCP/IP, DNS, DHCP, and network troubleshooting
.
Experience supporting
printers, scanners, mobile devices, and docking stations
.
Knowledge of
ITSM tools and incident/request management processes
.
Good understanding of
SLA-based support and incident escalation procedures
.
Strong customer service and communication skills.
Ability to work independently in an onsite support environment.
Good coordination skills with
remote teams, vendors, OEMs, and internal stakeholders
.
Experience providing
VIP/Executive support
will be an advantage.
Preferred Experience
Experience in an enterprise/corporate IT environment.
Experience handling high-priority and VIP incidents.
Experience working with OEMs and third-party support vendors.
ITIL/ITSM knowledge or certification is preferred.
Hardware & Software Troubleshooting
End User Computing
Customer Service
Network Troubleshooting
Printer & Peripheral Support
Asset & Inventory Management
SLA Management
Problem Solving
Communication Skills
Job Features
Job Category
Technical
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📌 Desktop Support Officer -Melbourne, Vic, Australia
🏢 Axiom Technologies
📍 Melbourne