Ongoing Position, Full-time 1.0 FTE | Position Number ******
Salary: $89,437 p.a. Plus Superannuation
Location: Dandenong
Chisholm is seeking an experienced Senior Library and Learning Services Officer to join the Library & Learning Services team.
BELONGING & INCLUSION
Chisholm is resolutely diverse. We celebrate our people's unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education. Chisholm's culture of Belonging & Inclusion strives to promote a self-regulating culture that enhances the experiences of our employees, students and communities.
About The Role
The Senior Library and Learning Services Officer is responsible for the coordination and delivery of seamless frontline services, which enrich the student experience and support students to achieve their study goals.
The role leads the Library and Learning Services Officers, ensuring smooth frontline operations and coordinating daily activities across multiple campuses and service channels.
The position will drive operational improvements, establish and strengthen procedure relevant to the area, provide dynamic leadership and direction to ensure service delivery is effective and student focused using a data driven approach to analyse and evaluate opportunities to improve service delivery and the student experience.
About You
Qualifications required for the role:
You will have a relevant qualification at a minimum Diploma level or a combination of lesser qualification and significant library experience.
You Are a Highly Motivated Individual With
Well-developed leadership and team management skills
Highly organised with demonstrated ability to coordinate operations and manage competing priorities effectively




A strong (Intermediate) level of competency using Microsoft 365 (Teams, CoPilot, OneDrive, Word, Excel and Outlook)
Demonstrated experience in assisting others by troubleshooting and applying proactive problem-solving skills
Good communication and conflict resolution skills
Current experience in providing customer service support in a complex and demanding educational environment
Ability to work collaboratively and adopt a teamwork approach
Demonstrable current experience and knowledge of Library procedures and practices
About Us
Chisholm is one of the largest vocational training providers in the state with a team of over 1,400 dedicated staff supporting 41,000 students who choose to study at Chisholm and training at our up-to-date campuses across Melbourne's southeast and online. We partner with governments, educational institutes, and businesses worldwide, sharing our expertise in vocational education.
We offer over 400 courses that include nationally accredited pathways from secondary school programs and short courses, through to certificates, diplomas, and degrees.
At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people.




Chisholm has zero tolerance for child abuse and all forms of harm to children. All allegations and safety concerns will be treated consistently in accordance with Chisholm policy and procedure.
What We Offer
An Inclusive work culture – Chisholm is resolutely diverse. We celebrate our people's unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education
Professional Development – continue to grow your career
Networking Opportunities with Industrial Partners
State of the art facilities on our campuses
Free on-site parking as well as locations close to public transport
Free Employee Assistance Program – get the support you want. It's confidential.
Please note, appointment to this position is subject to satisfactory completion of Safety Screening requirements including:
Verified copies of qualifications and transcripts as listed in your resume
Current valid Employee Working with Children Check (at own expense)
Verified copy of unrestricted rights to work in Australia
Verified National Police Check (at own expense)
If you have any questions regarding the position or require further information, please contact Maddy Lawrence
Applications for this position close 9am Wednesday 7 October ****.
We are committed to a fair and equitable merit-based recruitment process for all our candidates. If you have specific accessibility or support requirements, please contact our Belonging & Inclusion Lead by emailing
Chisholm reserves the right to withdraw an advertised position at any stage.
Find out more about us by visiting us on our Website and social media sites.
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📌 Senior Library And Learning Services Officer (Melbourne)
🏢 Chisholm Institute
📍 Melbourne