Duty Manager - Novotel Sydney City Centre NOVOTEL Sydney, New South Wales, Australia
What will you be doing?
Assist and oversee the day-to-day operations of the Front Office team
Supervise and monitor team members with true leadership ability that motivates the entire team.
Ensure the smooth and efficient running of the Hotel's operation in absence of the Director of Operations & Front Office Manager with a high level of customer service provided at all times.
Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
Process and assist with check-in and check-out of guests
Respond to and coordinate emergency situations.
Qualifications
Relevant experience in the hotel industry.
Strong working knowledge of Opera/Opera Cloud, Microsoft Outlook and Microsoft Office
Guest obsessed focus with the ability to flex in a fast paced and ever changing environment
Ability to navigate through change and provide quick thinking solutions should problems arise
Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments




Clear and confident communication skills – both written and verbal
Availability to work on a rotating roster including morning, evening and overnight shifts
Hold a valid Responsible Service of Alcohol, CPR & First Aid certificate
What's in it for you?
An prospect to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
Work alongside passionate industry professionals
Be mentored by experienced Accor Hospitality professionals who want to see you succeed!
Our commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Please note, you will require full working rights in Australia to be eligible for this position.
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📌 Duty Manager - Novotel Sydney City Centre
🏢 Novotel
📍 Sydney