Assessment and Referral Officer - Level 5 Centrecare•Gosnells, WA, AU
Respect, Excellence, Celebration, Compassion, Acceptance, Professionalism
Join an organisation that makes a real difference within the community.
About Centrecare
Centrecare is a not-for-profit organisation with over 300 employees and is committed to delivering quality professional counselling, support, accommodation, mediation and training services in over 11 locations across the Perth metropolitan, Goldfields and South West regions.
The Role
The position is based predominantly in a call room environment where you will be conducting assessments with people who are experiencing or at risk of homelessness, providing information and making referrals to accommodation and service providers. In this role, you will also conduct face to face appointments with clients who may be experiencing a range of complex issues including domestic violence, substance use, mental health and suicidal ideation.
High volume service requiring your ability to build rapport quickly and engage clients via telephone
Working closely in a small team environment supporting clients
Daily entry of client notes into client management software
Working on a rostered basis; 150 hours per four-week period, with shifts including, 8.30am-4.30pm, 9am-5pm and *****am-7.15pm, with one Saturday and Sunday shift per month.
Selection Criteria
Tertiary level qualification (minimum bachelor's degree) in Social Work, Psychology, Mental Health or related disciplines. (Diploma qualification will not be accepted for this role).
3-5 years' experience in social services sector (Level 5).
Demonstrated high quality assessment and interview skills.




Highly effective interpersonal skills and communication skills.
High emotional intelligence and resilience.
Demonstrated experience in engaging and working effectively with young people, individuals, couples, and families, who may be faced with multiple, complex issues.
Must be available to work on a 7-day roster with a combination of shifts, including weekends.
Comprehensive training and professional development
Annual leave %
5 days of additional paid leave pro rata
12 weeks paid maternity leave
Discounted corporate health cover provided for by Bupa and Medibank
Study leave of five hours per week after two years of service
Clinical and Management Supervision
Centrecare-employed Aboriginal staff are provided with cultural support through the Cultural Leads
Employee Assistance Program
At Centrecare:
Children feel Valued, Heard, and Safe: Safeguarding children and young people is everyone's responsibility. Centrecare embeds child safety in all organisational practices with zero tolerance for child abuse, neglect, and exploitation.
We are Inclusive: We actively promote a working setting that values diversity and inclusion. We strongly encourage applications from First Nations people, people from culturally diverse backgrounds, people who identify as LGBTQ+ and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.
We support the Uluru Statement from the Heart: We are committed to walking alongside First Nations people to support a more inclusive Australia and Closing the Gap. All Centrecare employed Aboriginal staff are provided with cultural support through the Cultural Leads.
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📌 Assessment And Referral Officer - Level 5 (Perth)
🏢 CENTRECARE
📍 Perth