Job Description
Hays Recruitment Townsville is proud to partner with a community-focused organisation dedicated to empowering the lives of individuals. Are you an experienced Case Manager with a strong background in aged care and Home Care Packages? We are seeking a dedicated professional to support older Australians to remain living independently in their own homes while delivering high-quality, person-centred care.
Your new role
This is an exciting opportunity to join a passionate organisation where you will manage a varied portfolio of clients, coordinate services, oversee care planning, and provide ongoing support to clients and their families.
As a Case Manager, you will be responsible for:
Conducting comprehensive client assessments and reviews
Developing and implementing individualised care plans
Managing Home Care Package budgets and monitoring expenditure
Assisting with financial data, budget tracking and client statements
Coordinating service providers and multidisciplinary care teams
Monitoring client outcomes and adjusting supports as required
Ensuring compliance with Aged Care Quality Standards and relevant legislation




Advocating for clients and supporting them to navigate the aged care system
About the Candidate
Previous experience managing Home Care Packages (essential)
A strong background working within the aged care sector (essential)
Demonstrated experience in case management
Excellent numerical and analytical skills, with the ability to interpret budgets, financial data and client statements
Strong communication and stakeholder management skills
Experience working within a client-centred care environment
High attention to detail and strong organisational skills
Current Driving Licence
Current Police Check (or willingness to obtain)
NDIS Yellow Card
Work Environment
Permanent full-time position
Monday to Friday work schedule
Salary package of $85,000 - $95,000 + Super, dependent on experience
Supportive and collaborative team environment
Opportunity to make a meaningful difference in the lives of older Australians
Career development and ongoing skilled support
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📌 Aged Care - Case Manager (Townsville)
🏢 Uworkin
📍 Townsville