Payroll Support Officer
Clerk Grade: 3/4
Salary Range: Base salary starting at $84,659 - $92,701 plus superannuation
Employment Type: Multiple Full-Time, Ongoing work
Location: Parramatta - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.
Application Closing: 22 September **** (10:59am)
Initially this role will require in-office training for 4-6 weeks, the role can become hybrid with a 5-day fortnight in the office after this training period. Flexible working options available.
About Us
Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
About the team
Government Shared Services (GSS) is a recent division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services. We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.
What you will do
Provide high-quality payroll processing in compliance with award, taxation,



legislative and audit requirements to facilitate the payment of current employee entitlements.
Provide quality customer service, internally in the department and externally to customers and stakeholders.
Manage day to day workloads to ensure completion of tasks within agreed timeframes.
Assist seniors and team leaders with complex requests as directed.
About You
Previous experience working in a large payroll team.
An understanding of Government awards.
A strong attention to detail.
Good communication skills, both written and verbal.
Experience using MS Office products.
Previous experience using SAP and ServiceNow.
Salary Grade
Salary Grade XX, with the base salary for this role starting at 87,199 base plus superannuation.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on ************ or .
You can view our full diversity and inclusion statement here.
Information on ...
Information on some of the different types of disabilities.
Information on adjustments available for the recruitment process.
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📌 Payroll Support Officer (Sydney)
🏢 Nsw Government
📍 Sydney