Office Administrator & Customer Service Coordinator
Office Administrator & Customer Service Coordinator
Signature Shower Screens & Wardrobes
Adelaide | Permanent Full time | Office-Based
$70,000–$75,000 per year plus superannuation
Help keep our customers informed and our office running smoothly.
Signature Shower Screens & Wardrobes is an established Adelaide business supplying and installing shower screens, wardrobes and mirrors for homeowners, builders and commercial projects.
We're looking for an experienced administration professional who enjoys working with people, keeping track of the details and following tasks through to completion.
Working closely with our Director and Operations Manager, you'll coordinate the administration behind our jobs—from the first enquiry through to installation and invoicing. Your contribution will help us deliver the responsive, reliable service our customers expect.
Why Join Us?
Permanent full-time employment
with an established local business
$70,000–$75,000 per year plus super
, depending on your experience and capabilities
Training in our products, pricing and systems
, with support as you learn
A varied role with responsibility
, where your organisation and ideas make a difference
Potential for salary progression
based on performance, increased responsibilities and company growth
Scope to use your additional skills
and develop your responsibilities over time
Your Role
Customer Enquiries and Quote Follow-Up
Answer calls and emails in a friendly, professional manner
Gather the information needed to understand customer requirements and prepare quotes
Prepare standard quotes using approved pricing and procedures, referring technical enquiries to the Operations Manager
Follow up outstanding quotes, answer routine questions and help customers take the next step




Bookings and Job Administration
Arrange site-measure and installation bookings in consultation with the Operations Manager
Keep customers and builders informed about appointments and changes
Maintain accurate job notes, documents and customer details in ServiceM8
Follow up missing plans, selections, approvals and site information
Keep track of outstanding administrative tasks so jobs are ready for the next stage
Invoicing and Office Support
Prepare invoices, purchase orders and customer statements
Follow up overdue payments and refer disputed accounts to management
Maintain organised filing, checklists and office procedures
Assist with employee records, onboarding paperwork and interview coordination
Identify practical ways to improve administration and reduce unnecessary back-and-forth
About You
You have solid administration experience and enjoy being someone the team can rely on. You're comfortable speaking with customers, managing several priorities and taking ownership of your work.
You will bring:
Experience in office administration, customer service coordination or a similar role
Strong attention to detail and consistent follow-through
A confident phone manner and clear written communication
Good computer skills, including Microsoft Office, and the ability to learn new systems
The ability to prioritise independently while knowing when to seek guidance
Professionalism when handling confidential information
A practical, helpful approach to working with others
Experience with ServiceM8 or a trades, building, installation or manufacturing business would be highly regarded, but is not essential.
We welcome applicants with transferable experience who are willing to learn our industry.
Experience with Xero bookkeeping, payroll processing or KPI reporting would also be highly regarded but is not essential.
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📌 Office Administrator & Customer Service Coordinator (Adelaide)
🏢 Signature Showerscreens & Wardrobes
📍 Adelaide